Angie Kendricks
Waco,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with your organization. Ready to help your team achieve company goals.
Overview
23
23
years of professional experience
Work History
Bookkeeper
Centex Bookkeeping
Waco, TX
05.2022 - Current
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
Regional Manager
Advanced Pain Care
Waco, TX
11.2021 - 05.2022
- Established and maintained operational standards for 3 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize expansion initiatives and productivity.
- Made improvements to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Developed processes to save on costs and prevent losses.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Telehealth Coordinator
Waco Family Medicine
Waco, TX
10.2020 - 10.2021
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drove workflow improvements by streamlining processes.
- Led comprehensive staff member training covering key topics.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Clinic Manager
Providence DePaul/Sieep Clinic
Waco, TX
08.2012 - 08.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Scheduled appointments, managed pre-certifications and verified insurance coverage
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 20 employees across 2 specialty clinics
- Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures while managing annual budget and supervising employees
- Uploaded time records into Kronos and made necessary adjustments
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Patient Service Representative
Providence Radiology/DePaul Clinic
Waco, TX
04.2010 - 08.2012
- Front Desk Operations Scheduling Answering Phones
- Balanced deposits and credit card payments each day
- Explained plans for treatment and payment options
- Compiled and reviewed medical charts
- Used Athena to schedule appointments
- Reviewed and corrected claim errors to facilitate smooth processing
- Educated patients on medicine and at-home healthcare tools
- Collected copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Admissions Coordinator/Accounts Receivable
Fresenius Medical Care
Waco, TX
05.2006 - 04.2010
- Obtaining Authorizations for Dialysis Treatments Posting Payments
- Assisted in patient admission process based on federal and state laws
- Completed preliminary paperwork for incoming and outgoing patients
- Performed basic clerical duties, including document filing, bookkeeping and faxing
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Identified overpayments and processed refunds for insurance carriers and patients
- Accurately posted payments and adjustments both electronically and manually
- Processed payments that had been received from insurance companies and Medicare
- Verified deposits, rectified discrepancies and processed end-of-day paperwork.
Admitting Supervisor
Hillcrest Baptist Medical Center
Waco, TX
04.1999 - 05.2006
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Delegated tasks to carefully selected employees in alignment with resource management goals
- Supervised 15 employees, including scheduling, training and performance monitoring
- Coordinated daily workflow through task prioritization and concise scheduling
- Maintained daily facility operations
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Investigated and resolved customer complaints to foster satisfaction.
Education
High School Diploma -
Waco High School
Waco, TXSkills
- Excellent Communication
- Flexible and Adaptable
- Team management
- Budgeting
- Training
- Problem-Solving
- Data Entry
- Attention to Detail
- G-Suite
- MS Office
- Organization and Time Management
Timeline
Bookkeeper
Centex Bookkeeping
05.2022 - Current
Regional Manager
Advanced Pain Care
11.2021 - 05.2022
Telehealth Coordinator
Waco Family Medicine
10.2020 - 10.2021
Clinic Manager
Providence DePaul/Sieep Clinic
08.2012 - 08.2020
Patient Service Representative
Providence Radiology/DePaul Clinic
04.2010 - 08.2012
Admissions Coordinator/Accounts Receivable
Fresenius Medical Care
05.2006 - 04.2010
Admitting Supervisor
Hillcrest Baptist Medical Center
04.1999 - 05.2006
High School Diploma -
Waco High School
Similar Profiles
Derek SeabackDerek Seaback
Warranty Supervisor at CenTex Foundation RepairWarranty Supervisor at CenTex Foundation Repair
Reese BarlettaReese Barletta
Project Manager at Centex ConstructionProject Manager at Centex Construction
Dolphis RoyDolphis Roy
Gas Jockey at centexGas Jockey at centex
Homero NajeraHomero Najera
Box Stacker at Affordable Intetior ServicesBox Stacker at Affordable Intetior Services
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon