Stephen LeBlanc
Tomball,TX
Summary
With over two decades of experience in operational management, I have honed my ability to oversee multiple facilities, ensuring efficiency and profitability. My leadership extends beyond mere management to inspiring and developing teams, contributing to high retention rates and workplace satisfaction. Technically proficient with industry-specific tools like Toast POS, Chef Tech, R365, ALOHA, Pulse, and well-versed in Microsoft Suite, I integrate technology to streamline operations. My strategic approach includes effective contract negotiation, crisis management, and forward-thinking decision-making, ensuring resilience and growth.
Overview
22
22
years of professional experience
Work History
Director of Operations
Dessert Gallery Bakery & Cafe
12.2021 - Current
- Oversee daily operations across three locations, ensuring consistent quality, service, and performance standards are met.
- Successfully spearheaded the opening of a brand new location in The Woodlands, TX, which involved strategic planning, staffing, and operational setup contributing significantly to regional expansion and brand visibility.
- Manage facility maintenance and logistics, ensuring all locations operate smoothly and adhere to safety standards and optimizing the supply chain to meet demands efficiently.
- Negotiate terms of all contracts and product procurement, including but not limited to third party fees, alarm monitoring, POS subscriptions, ingredient cost, cleaning supplies, insurance rates, etc.
- Optimize processes and implement new systems to streamline labor productivity, improve quality control, and reduce waste to maximize profits.
- Proficient in Toast POS software, Chef Tech, Menu Link, Aloha, Pulse, R365, and Microsoft Office.
- Oversee P&L management, analyze financial report, forecasting, and sales trends.
- Manage budgets and financial planning to reduce operational costs and boost revenue growth.
- Experienced in payroll processing, benefit implementation, and onboarding and off-boarding employees
- Manage over 100 employees across multiple departments, fostering a collaborative environment that improves retention and job satisfaction.
- Enhance customer service protocols, and oversee customer satisfaction and problem resolutions.
Regional Director
Round Table Hospitality
02.2020 - 12.2021
- Directed operations at a key location in Houston, Eighteen36 Bar and Grill, while also managing 14 ghost concepts out of the same kitchen to adapt to the shift in dining trends during the COVID-19 pandemic and to gain more market share.
- Streamlined operational processes to enhance efficiency and reduce costs during the challenging economic time.
- Was in the process of opening a second site in Austin, TX in the midst of the COVID-19 Pandemic before the company declared bankruptcy.
- Managed the logistics, equipment procurement, hiring or personnel, and strategic planning for expanding operations to a new location. The site was ready to open before it was halted by the eventual bankruptcy.
- Led, developed, and motivated a team in a high stress environment, while navigating the severe impacts of the pandemic on the restaurant industry, and managing stakeholder expectations and negotiating with creditors,
General Manager
Raising Canes
09.2016 - 02.2020
- Managed all aspect of restuarant operations, maintaining high standards of food quality, service, and cleanliness.
- Recognized as a canidate for managing partner
- Recruited, trained, and developed a high-performing team, significantly reducing turnover and enhancing staff morale and productivity.
- Implemented marketing and customer service strategies that consistently achieved and exceeded sales targets.
- Ensured compliance with company standards in food safety and operational integrity.
- Responsible for budgeting, forecasting, financial management, and maintaining profitability through cost control measures and financial oversight.
General Manager
Saltgrass Steakhouse
05.2002 - 09.2016
- Advanced through multiple roles over 14 years, demonstrating exceptional skill development, adaptability, and leadership growth. Initially hired in an entry level position and eventually promoted to General Manager.
- Directed restaurant operations at several locations during my tenure, maintaining high standards of dining experience, food quality, service, and cleanliness.
- Led and developed diverse teams, tailoring training and management styles to meet the unique needs at each location.
- Managed financial aspects, including budgeting, P&L, and cost controls.
- Implemented tailored strategies to enhance customer satisfaction and fostering a "world class" culture of excellence that resulted in high loyalty and repeat business.
Education
Bachelor of Science - Business Administration
Sam Houston State University
Huntsville, TX12.2015
Skills
- Troubleshooting
- UNIX/LINUX
- Conflict resolution
- Critical thinking
- Backup and restoration
- Oral and written communication
- Knowledge of systems security
- Support Ticket System Management
- Remote system analysis
Timeline
Director of Operations
Dessert Gallery Bakery & Cafe
12.2021 - Current
Regional Director
Round Table Hospitality
02.2020 - 12.2021
General Manager
Raising Canes
09.2016 - 02.2020
General Manager
Saltgrass Steakhouse
05.2002 - 09.2016
Bachelor of Science - Business Administration
Sam Houston State University
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