ANGIE DAVIS
30 + years- Seasoned and Professional Retail Management
Massillon,OH
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Reliable Store Manager with 34 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Overview
34
34
years of professional experience
Work History
Salon Manager
Carolina Sun
Massillon, OH
06.2020 - Current
- Prepare salon for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Addressed customer problems quickly and according to service standards.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Achieved personal sales goals by upselling products to meet individual needs.
- Initiated workplace improvement programs for increased service efficiency.
Store Manager
Old Navy
Stow, OH
01.2020 - 06.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Assessed, optimized and elevated operations to target current and expected demands.
Assistant Store Manager
Walmart
Alliance, OH
03.2019 - 01.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
Assistant Store Manager
Bath and Body Works, Limited Brands
Stow, OH
12.2018 - 03.2019
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted analysis to address productivity and improve employee morale.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Created engaging merchandise presentations to motivate impulse purchases.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Assistant Store Manager
Gabe's Department Store
North Canton, OH
06.2016 - 12.2018
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO03.2012
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO11.2013
Master of Science - Homeland Security
Colorado Technical University
Colorado Springs, CO08.2015
Skills
- Employee supervision and motivation
- Store operations oversight
- Operational budgeting
- Employee training
- Risk management
- Staff training and development
- Sales professional
- Retail inventory management
- Root cause analysis
- Project management
- Accurate cash handling
- Outstanding communication skills
- Team-oriented
- Reliable
- Profit and loss accountability
- Schedule management
- Customer retention
- Recruiting and hiring
- Employee development
- Sound judgment
- Cross-functional team management
Timeline
Salon Manager
Carolina Sun
06.2020 - Current
Store Manager
Old Navy
01.2020 - 06.2020
Assistant Store Manager
Walmart
03.2019 - 01.2020
Assistant Store Manager
Bath and Body Works, Limited Brands
12.2018 - 03.2019
Assistant Store Manager
Gabe's Department Store
06.2016 - 12.2018
Associate of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice
Colorado Technical University
Master of Science - Homeland Security
Colorado Technical University
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