Angie-Lee Flores-Collado
Orlando,FL
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Experienced Senior Customer Care Representative bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
Senior Customer Care Manager
Bed Bath & Beyond
06.2022 - Current
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Answered live online chats to give quick answers and solve problems faster.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Department Supervisor
Bed Bath & Beyond
09.2020 - 06.2022
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Baby Department Lead
Bed Bath & Beyond
10.2013 - 09.2020
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Implemented planograms for new department products.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Bed Bath & Beyond
12.2012 - 10.2013
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Associate of Arts - General Studies
Skills
- Service Quality
- Good Communication Skills
- Customer Satisfaction
- Multitasking Strength
- Leadership
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Care Manager - Bed Bath & Beyond
06.2022 - Current
Department Supervisor - Bed Bath & Beyond
09.2020 - 06.2022
Baby Department Lead - Bed Bath & Beyond
10.2013 - 09.2020
Sales Associate - Bed Bath & Beyond
12.2012 - 10.2013
Valencia College - Associate of Arts, General Studies
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