Angie Lennen
Packaging Corporation of Ameria
Gas City,IN
19
years of professional experience
Proactive leader specializing in production planning and inventory management. Recognized for optimizing resource allocation and enhancing communication across departments, resulting in improved customer satisfaction and operational efficiency.
Work History
Production Planning Manager
10 Years 1 Month- Coordinated cross-functional teams to align demand forecasts with production capabilities.
- Streamlined production scheduling to enhance efficiency and reduce lead times.
- Implemented inventory management strategies to minimize waste and optimize resource allocation.
- Developed and maintained production planning tools for real-time data analysis and reporting.
- Led initiatives to improve workflow efficiencies, resulting in increased operational performance.
- Analyzed performance metrics to identify trends, driving continuous improvement efforts across teams.
- Established strong vendor relationships to ensure timely procurement of materials and supplies.
- Implemented scheduled maintenance, retooling production status sheets and driving production tasks to achieve scheduling effectiveness.
- Ensured timely completion of projects by monitoring progress and adjusting plans as needed to meet deadlines.
- Collaborated with cross-functional teams to align production goals with overall business objectives and customer demands.
- Identified opportunities for cost savings or productivity enhancements within the planning process.
- Coordinated with logistics teams for timely distribution of finished goods minimizing transportation costs and maximizing customer satisfaction.
- Improved inventory management practices, resulting in reduced waste and optimized stock levels.
- Developed strong relationships with suppliers, negotiating favorable terms and securing reliable supply chains.
- Optimized resource utilization by closely monitoring equipment usage rates, maintenance schedules, and personnel assignments.
- Worked closely with operations leaders to implement lean manufacturing principles throughout the facility leading to increased efficiency.
- Increased production efficiency by streamlining planning processes and implementing data-driven decision-making tools.
- Enhanced communication between departments by establishing regular meetings, reporting systems, and information sharing protocols.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Coordinated with other departments to align production with customer requirements.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Trained in and implemented emergency response procedures to protect team members and property.
Order Filler
2 Years 8 Months- Operated warehouse equipment to efficiently fill orders and maintain workflow.
- Collaborated with team members to optimize order processing and distribution efficiency.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Received new stock and input values into computer system.
Front Office Assistant
1 Year- Managed front desk operations, ensuring seamless communication between departments and clients.
- Coordinated appointment scheduling, optimizing executive calendars for efficiency.
- Oversaw customer inquiries and complaints, fostering positive client relationships and service excellence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Customer Service Representative
4 Years 11 Months- Resolved customer inquiries through multiple channels, ensuring timely and effective solutions.
- Analyzed customer feedback to identify trends and recommend improvements in service processes.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
- Trained new representatives on systems and procedures, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma
Skills
Production planning/scheduling
Demand forecasting
Capacity planning
Inventory management
Materials management
Workflow efficiency
Schedule review
Customer focus
Team leadership
Talent acquisition
Effective communication
Interpersonal skills
Relationship building
Critical thinking
Problem-solving / Decision Making
Organizational skills/Time management
Safety management and assessment
Workflow efficiency
Timeline
Production Planning Manager
Packaging Corporation of Ameria
10.2016 - 11.2026Read More
Order Filler
Dollar General Distribution Center
02.2014 - 10.2016Read More
Front Office Assistant
GMACK Graphics
02.2013 - 02.2014Read More
Customer Service Representative
Jarden Home Brands, Newell Brands
03.2008 - 02.2013Read More
Frankton Jr/Sr High
High School Diploma
Read More