Summary
Overview
Work History
Education
Skills
Timeline
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Angie Lewis

Roanoke,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Population Health Manager

Carilion Clinic
Roanoke, 24015
12.2023 - Current
  • Participated in meetings with senior management to discuss health quality initiatives and directives.
  • Created strategies for improving existing processes while minimizing risks associated with noncompliance.
  • Facilitated educational sessions on best practices in clinical documentation, coding accuracy, and risk adjustment measures.
  • Served as a liaison between Family Community Medicine leadership and primary care practices to ensure correct workflows and processes.
  • Provided feedback on individual and clinical practice performance based on established criteria.
  • Identified areas for process improvement through data analysis techniques.
  • Coordinated quality initiatives across multiple departments within the health system.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Analyzed performance metrics, identified areas of concern, and developed corrective action plans.
  • Assisted with developing communication materials related to healthcare quality initiatives.
  • Developed and implemented quality assurance processes to ensure compliance with industry standards.

Population Health Manager

Evolent Health
Arlington, VA
11.2019 - 12.2023
  • Assessed primary care clinic and clinician strengths, weaknesses, and resources to develop workflows to improve quality metrics.
  • Served as a liaison between the medical practices and operations to develop plans to improve patient quality outcomes.
  • Reviewed quality data and created action plans to improve healthcare clinic quality outcomes.
  • Educated clinicians and practice support on risk adjustment factor and documentation requirements.
  • Worked closely with practice managers to review quality and utilization reporting.
  • Advertised new projects and initiatives during clinical practice meetings.
  • Served as a SME to 42 family practice and internal medicine practices.
  • Pulled together clinician and practice level dashboards to share quality and risk adjustment performance during monthly/bi-monthly meetings.

Human Resources Consultant Epic Lead Trainer

Carilion Clinic
Roanoke, VA
03.2007 - 11.2019
  • Facilitated webinars and other virtual meetings to provide additional training opportunities for end users.
  • Organized periodic refresher courses and workshops as well as special interest classes tailored towards specific user groups or topics related to using Epic products efficiently.
  • Monitored progress of learners throughout their trainings by providing regular feedback on performance.
  • Identified areas of improvement in existing training materials, programs, or processes and developed recommendations for enhancements or modifications as needed.
  • Conducted reviews of user documentation, including policies and procedures, job aids, to ensure accuracy and compliance with established standards.
  • Participated in ongoing quality assurance activities such as monitoring calls, evaluating customer satisfaction surveys, in order to identify areas needing improvement.
  • Developed and conducted Epic training for clinical providers and staff in the ambulatory setting.
  • Built relationships with key stakeholders across the organization in order to ensure effective communication between all parties involved in implementing Epic solutions.
  • Provided onsite support to clinicians during their initial go-live experience with Epic.
  • Ensured compliance with HIPAA regulations when handling patient data during trainings.
  • Assisted with development of test scripts to ensure successful implementation of system changes.
  • Created, edited, and maintained Epic curriculum materials to ensure accuracy and up-to-date information.
  • Mentored new trainers and provided guidance on best practices for teaching Epic applications.
  • Resolved issues related to technical problems encountered during training sessions.
  • Supported the development of a comprehensive onboarding process for new hires that included Epic education.
  • Provided leadership within the team by encouraging collaboration among members while also maintaining individual accountability for results.
  • Reviewed, analyzed and evaluated systems to maintain project efficiency.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Assessed training needs through surveys, interviews with employees or focus groups.

Education

Bachelor of Arts - Sociology

Roanoke College
Salem, VA
05.1996

Skills

  • Process Implementation
  • Critical Thinking
  • Decision-Making
  • Relationship Management
  • Public Speaking
  • Large Group Presentations
  • Engaging Style
  • Problem-Solving
  • Client Coaching
  • Needs Assessment
  • Customer Service
  • Team Development
  • Public Relations
  • Trends Analysis
  • Strategy Development

Timeline

Population Health Manager

Carilion Clinic
12.2023 - Current

Population Health Manager

Evolent Health
11.2019 - 12.2023

Human Resources Consultant Epic Lead Trainer

Carilion Clinic
03.2007 - 11.2019

Bachelor of Arts - Sociology

Roanoke College

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