Angie Long
Lubbock,TX
Summary
Proven professional with a track record of enhancing efficiency at Hallgren Company by streamlining administrative processes and improving inter-departmental communication. Excelled in roles requiring attention to detail and professional communication, achieving increased revenue through logistical support. Skilled in Dentrix and Practice Works, demonstrating a commitment to customer service and operational excellence.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Hallgren Company
Lubbock, TX
02.2024 - Current
- Facilitated communication between different departments within the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Front Desk Assistant
Lakeridge Dental
4222 98th Street Lubbock, Texas 79423
08.2021 - 02.2024
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained clean and organized front desk areas to uphold polished company image.
- Enforced policies and procedures to increase efficiency.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Demonstrated flexibility in adjusting work schedule according to changing staffing needs or event schedules.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained schedules for doctors and hygienists
- Created and went over treatment plans with patients
- Verified insurance
- Posted payments correctly and according to doctors
- Greeted patients arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Assistant
Gerwig Family Dental
4425 98 Th Street Lubbock, Texas 79424
08.2019 - 08.2021
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Provided exceptional service through efficient handling of patient complaints, resulting in repeat business and positive reviews.
- Used internal software to processes for check-ins and check-outs.
- Answered patients telephone calls promptly and appropriately handled needs.
- Received, screened and routed incoming calls.
- Collected fees, and payments.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Orthodontic Treatment Coordinator
Allington
Lubbock, Texas
03.2018 - 04.2019
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Scheduled and confirmed patient appointments.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Verified patient insurance eligibility and benefits.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Some College (No Degree) -
Texas Tech University
Lubbock, TXSkills
- Payment collections
- Attention to Detail
- File Management
- Documentation and record-keeping
- Mail distribution
- Account reconciliation
- Dentrix
- Practice Works
- Time management
- Front Office Support
- Scheduling
- Professional communication
- Phone call answering
- Administrative operations
- Customer service
References
References available upon request.
Timeline
Administrative Assistant
Hallgren Company
02.2024 - Current
Front Desk Assistant
Lakeridge Dental
08.2021 - 02.2024
Front Desk Assistant
Gerwig Family Dental
08.2019 - 08.2021
Orthodontic Treatment Coordinator
Allington
03.2018 - 04.2019
Some College (No Degree) -
Texas Tech University
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