Angie Looney
Greenville,SC
Summary
Dynamic and adaptable professional with a proven track record, excelling in staff management and contract negotiation. Leveraged strong communication skills and organizational prowess to enhance client relations and streamline operations, achieving significant improvements in service delivery and cost-efficiency. Expert in administrative support and adept at fostering positive vendor relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Pegasus Residential
12.2022 - Current
- Showed apartments to potential tenants and answered questions regarding community.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintain above 98% occupancy and 95% pre-leased availability.
- Highest closing percentage for leases and highest prospect to lead conversion for location and region.
- Property closed at the highest profit in history of this location for 2023.
- Received 100% score rating on multiple secret shop evaluations
- Social Media engagement increased 34% within first 90 days, increase of 62% overall
Travel Agent
Polka Dots N' Wishes Travel Agency
03.2020 - Current
- Maintain $85,000+ in annual independent salesProvided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Maintain $85,000+ in annual independent sales.
- Maintain 1k+ follower engagement on social media
Personal Assistant
Clean as a Whistle
03.2021 - 05.2024
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Streamlined cleaning processes, allowing for more efficient task completion without compromising on quality.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Art Gallery Intern
USC Upstate Gallery
08.2022 - 01.2023
- Organized workshops aimed at educating the public about various forms of art which led to increased participation from the local community.
- Conducted research on artists and artwork, contributing to accurate and insightful exhibit descriptions.
- Supported marketing efforts, increasing social media engagement and driving traffic to gallery events.
- Facilitated artwork installations, ensuring proper handling and placement for optimal viewing experience.
- Collaborated with artists for successful exhibition openings, ensuring smooth logistics and event management.
Lead Server
Ruth's Chris Steakhouse
03.2017 - 10.2022
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Executive Assistant
Alpha Equity Group
09.2021 - 09.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Office Manager
SPACES
08.2021 - 09.2022
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Account Manager
Roofing.com
07.2020 - 08.2021
- Owned paid and organic social media copy, graphics, and execution for 27 clients & companies
Audited CRM performance and Social Media Platform analytics
Implemented learned strategies from the 2019 Digital Summit CharlotteIncreased client satisfaction by building strong relationships and addressing their needs promptly. - Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Owned paid and organic social media copy, graphics, and execution for clients & 27 company partners
- Audited CRM performance and Social Media Platform analytics
Implemented learned strategies from attending the 2020 Digital Summit Charlotte
Clinic Administrator
Massage Envy Spa
12.2019 - 07.2020
- Optimized staff scheduling to ensure seamless daily operations and adequate coverage during peak hours.
- Managed financial reporting tasks such as budgeting, forecasting, expense tracking, and revenue analysis.
- Provided ongoing training opportunities for staff members to expand their skill sets and improve service quality.
- Negotiated contracts with vendors to secure competitive pricing on products used in treatments and retail offerings at the spa facility.
- Boosted client retention rates through exceptional customer service and personalized experiences.
- Managed expenses and controlled costs through proper budget development and monitoring.
Executive Assistant
The Health Dare
07.2018 - 08.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
Co-Owner/Operator
Bianco's Foods
05.2015 - 03.2017
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
- Optimized resource allocation through effective scheduling practices designed around peak hours of operation.
- Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
- Negotiated contracts with suppliers to secure favorable terms, leading to reduced expenses on materials and services.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - Public Relations
University of South Carolina Upstate
Spartanburg, SC04.2024
Skills
- Strong Communication Skills
- Records Management
- Staff Management
- Marketing and Advertising
- Administrative Support
- Contract Negotiation
- Organizational Skills
- Attention to Detail
- Data Entry
- Analytical Thinking
- Creative and Adaptable
- Client Relations
Certification
- CPR/AED/First-Aid Certified
Languages
German
Limited Working
Spanish
Limited Working
Timeline
Assistant Property Manager
Pegasus Residential
12.2022 - Current
Art Gallery Intern
USC Upstate Gallery
08.2022 - 01.2023
Executive Assistant
Alpha Equity Group
09.2021 - 09.2022
Office Manager
SPACES
08.2021 - 09.2022
Personal Assistant
Clean as a Whistle
03.2021 - 05.2024
Account Manager
Roofing.com
07.2020 - 08.2021
Travel Agent
Polka Dots N' Wishes Travel Agency
03.2020 - Current
Clinic Administrator
Massage Envy Spa
12.2019 - 07.2020
Executive Assistant
The Health Dare
07.2018 - 08.2019
Lead Server
Ruth's Chris Steakhouse
03.2017 - 10.2022
Co-Owner/Operator
Bianco's Foods
05.2015 - 03.2017
Bachelor of Arts - Public Relations
University of South Carolina Upstate
- CPR/AED/First-Aid Certified
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