ANGIE LORI LEBRON
Chula Vista,USA
Summary
Results-driven professional seeking position of Administrative Assistant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from a broad array of backgrounds and cultures. Versatile and innovative professional skilled at seeing "big picture" while still also focusing on details. Twenty+ year's expertise in customer service and problem solving. A team player efficient at prioritizing multiple tasks.
Overview
35
35
years of professional experience
Work History
Senior Nutrition Assistant
SER Jobs For Progress
08.2022 - Current
- Company Overview: Senior Nutrition Assistant - Salvation Army
- Assisting Senior Nutrition Department with signing in and recording attendees of Senior Lunch Program
- Assisting Seniors with filling out registration forms and organizing forms for Senior Nutrition Office
- Serving Seniors nutritional meals in a dining capacity
- Food prep and cleanup before and after meals
- Assisting shuttle bus driver with Senior transportation when necessary
- Welcoming Seniors to the Program and answering inquiries in a professional and friendly manner
Pet Sitter and Dog Walker
Lori's Pet Services
04.2002 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
Manager of Operations
Best In Show Grooming
01.2015 - 05.2021
- Company Overview: Manager of Operations
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Partnered with vendors and suppliers to effectively manage and budget
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
Owner/Owner/Operator Specialist
Bailey's Tub & Groom
01.2003 - 11.2010
- Company Overview: Professional Pet Groomer - Owner/Owner/Operator Specialist
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Trimmed nails using clippers and grinders
- Bathed dogs and cats to remove fleas, ticks and other skin parasites
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes
- Dematted dogs and trimmed hair in ears and between paw pads
- Cleaned tear stains from fur using safe chemical cleansers
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers
- Applied dip for mange and parasite control
- Kept cages, kennels, play yards and grooming areas neat and clean
- Followed specific food and water schedules for different animal species
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Followed pet care instructions for dietary needs and medication regimens
- Managed facility laundry, cleaning and restocking
- Monitored animals for behavioral problems and signs of health issues
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
- Washed, trimmed and brushed animals to maintain good grooming standards
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners
- Handled administrative work such as answering telephones and scheduling appointments for visits
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Worked with multiple animals each day to provide skilled bathing and grooming services
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
- Improved health of pets by advising owners on optimal approaches
- Met with clients to discuss cut and style preferences prior to caring for animals
- Reset procedure rooms between appointments and disinfected equipment
- Performed all clerical/administrative duties to include all advertising and promotional duties
- Professional Pet Groomer - Owner/Owner/Operator Specialist
Administrative Assistant
Kolb & Co., CPA
09.2002 - 12.2002
- Company Overview: Administrative Assistant
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Assembled, copied and filed client tax records for CPAs
- Recorded and managed legal tax prep documents
- Administrative Assistant
Rental Agent
Auffenberg Rental Cars
04.2001 - 08.2002
- Company Overview: Rental Agent
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business
- Resolved customer disputes to maintain positive relationships and increase customer base
- Implemented rental asset processes and cleanliness standards
- Executed sales and marketing initiatives to increase revenue for company
- Entered rental payment and late fee data for forecasting, budgeting, expenditure management and bill paying
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently
- Responded quickly to customer inquiries, answering questions and offering insight into products
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Addressed guest complaints and resolved issues to promote satisfaction
- Processed customer orders and accurately entered into order system
- Managed multiple tasks in high-volume environment
- Rental Agent
Administrative Assistant
Metro Lock And Security
08.1999 - 03.2001
- Company Overview: Administrative Assistant
- Closely monitored dispatch board to triage and prioritize daily calls
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Facilitated Office Manager with Accounts Receivable by placing calls and collecting past due bills
- Administrative Assistant
Repair Service Operator
Cox Cable
08.1994 - 04.1998
- Company Overview: Repair Service Operator
- Assisted cable customers with cable hookups and troubleshooting issues via phone
- Assessed cable outages in various areas
- Dispatched technicians to outage areas
- Set appointments of cable hookups and repairs to client homes
- Assisted customers via phone with Pay Per View orders and cancellations
- Assisted Manager with diffusing irate customers
- Reported and recorded cable outages to Management and coworkers
- Repair Service Operator
Administrative Assistant
General Dynamics
09.1990 - 07.1994
- Company Overview: Administrative Assistant
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings for staff teams
- Sorted and distributed office mail
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Administrative Assistant
Education
Pet Grooming -
Classy Canine Dog And Cat Grooming
El Cajon, CA08.1995
Associate of Arts - Legal Secretary
Sawyer Business College
San Diego, CA08.1990
Skills
- Incident Observation Reporting
- Administrative Support
- Logical Reasoning Skills
- Task Prioritization
- Client Requirement Analysis
- Reliable Team Player
- Compliance with Storage Standards
- Dietary Guidance
- Document Preparation
- Desktop and PC Knowledge
- Flexible Problem Solving
- Verbal and Written Communication
- Data Management
- Effective Reading Comprehension
- Nutritional Timing Coordination
- Meal Assembly Proficiency
- Knowledge of Protective Equipment
- Dietary Needs Assessment
- Food Allergy Awareness
- Healthy Eating Guidance
- Public Health Awareness
Timeline
Senior Nutrition Assistant
SER Jobs For Progress
08.2022 - Current
Manager of Operations
Best In Show Grooming
01.2015 - 05.2021
Owner/Owner/Operator Specialist
Bailey's Tub & Groom
01.2003 - 11.2010
Administrative Assistant
Kolb & Co., CPA
09.2002 - 12.2002
Pet Sitter and Dog Walker
Lori's Pet Services
04.2002 - Current
Rental Agent
Auffenberg Rental Cars
04.2001 - 08.2002
Administrative Assistant
Metro Lock And Security
08.1999 - 03.2001
Repair Service Operator
Cox Cable
08.1994 - 04.1998
Administrative Assistant
General Dynamics
09.1990 - 07.1994
Pet Grooming -
Classy Canine Dog And Cat Grooming
Associate of Arts - Legal Secretary
Sawyer Business College
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