Angie Martinez
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Canvasser
California Voters Project
Merced, CA
01.2018 - 06.2018
- Went door to door encouraging voters to register by mail
- Successfully persuaded voters of both major parBes to enlist.
- Educated unregistered voters on benefits of registering and making vote count.
- Knocked on assigned household doors while collecting data about voter preferences.
- Initiated contact with people in public areas and spaces to take surveys or sign petitions.
- Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal spaces.
- Recruited other canvassers to strengthen campaign outreach potential.
- Obtained signatures and personal information for electoral parties and businesses.
- Utilized organizational knowledge and persuasive speech to sway public opinion.
- Displayed knowledge of product or organization to attempt to sway opinions.
- Fostered active discussions to build connections with people.
- Memorized and recited sales scripts or statements prepared by employer.
Cashier
Handy J Carwash
Los Angeles, CA
01.2017 - 01.2018
- Greeted customers, explained services and answered quesBon
- Successfully upsold the higher service offerings.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Administrive Assistant
Ruben’s Glass
Los Angeles, CA
01.2016 - 01.2017
- Worked with clients to create work order and contracts and produce bills
- Ordered materials including glass, specialty hardware and office supplies
- Performed accounting or financial analysis.
- Stocked inventory and ordered office and kitchen supplies.
- Broke down boxes for garbage and recycling.
- Followed up with clients to ensure satisfaction and process payments.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Checked stock to determine inventory levels and maintain office supply products.
- Gathered and sorted data for inclusion in reports and files.
- Executed record filing systems to improve document management and organization.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Used scheduling software to delegate resources and manage calendars.
- Obtained signatures for financial documents and internal and external invoices.
- Instituted new employee training procedures to reduce onboarding process time length.
- Coordinated repairs for office equipment to keep equipment functional and running.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Reviewed and approved vendor invoices.
Cashier
B&B Hardware
Los Angeles, CA
01.2014 - 01.2016
- Greeted Customers and assisted them by answering questions and finding products
- Stocked shelves and created special orders for commercial customers
- Resolved customer dissatifactions during a periods of inventory shortages.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
Skills
- Outgoing and friendly customer facing professional
- Strong customer satisfication and dispute resolution skills
- Highly motivated self-starter who works well on teams and individually
- Innovative and creative problem solver
- Basic computer skills in Word, Power Point, QuickBooks POS Systems
- Campaign support
- Sales expertise
- Survey taking
- Travel experience
- Product promotion skills
- Friendly and personable
- Revenue and sales projections
- GPS usage
- Professional networking
- Product demonstrations
- Revenue growth strategy
- Negotiation
Timeline
Canvasser
California Voters Project
01.2018 - 06.2018
Cashier
Handy J Carwash
01.2017 - 01.2018
Administrive Assistant
Ruben’s Glass
01.2016 - 01.2017
Cashier
B&B Hardware
01.2014 - 01.2016