Angie Martinez
Fountain Valley,CA
Summary
Agile, analytical problem-solver, and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
05.2019 - 01.2025
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Picker Packer
Fashion Nova
09.2021 - 01.2023
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Housekeeper
Holiday Inn
08.2020 - 02.2021
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach06-2021
Skills
- Recruiting and interviewing
- Sales monitoring
- Staff supervision
- Team collaboration
- Conflict resolution
- Team leadership
Accomplishments
- Achieved 100% score on Shift Manager portion of inspections through effectively helping with leadership and organization skills multiple times
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Picker Packer
Fashion Nova
09.2021 - 01.2023
Housekeeper
Holiday Inn
08.2020 - 02.2021
Assistant Manager
McDonald's
05.2019 - 01.2025
High School Diploma -
Huntington Beach High School