Angie McClain
Savoy,TX
Summary
Accomplished Hospice Registered Nurse Case Manager with a proven track record working in Hospice, enhancing patient outcomes through compassionate care and interdisciplinary collaboration. Expert in advanced care planning and emotional support, significantly reducing hospital readmission rates. Skilled in clinical documentation and patient education, fostering trust and open communication. Demonstrates exceptional organizational skills and a caring approach, ensuring high-quality, patient-centered care.
Overview
33
33
years of professional experience
Work History
Hospice Registered Nurse Case Manager
Centric Hospice
07.2023 - 05.2024
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed consistently a case load of 15 to 22 complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Participated in continuous professional development opportunities resulting in better understanding advancements in palliative medicine.
- Cultivated a positive team culture through role modeling, active listening, and open communication with peers and supervisors.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Hospice Registered Nurse Case Manager
Heart To Heart Hospice
03.2017 - 01.2023
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed consistently a case load of 15 to 25 complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Provided training for new hire RN/LVN's and also mentored students in our local nursing school programs.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
RN Case Manager
Advantx Home Care
04.2006 - 03.2017
- Managed consistently 30 to 45 complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Led workshops for nursing staff on best practices in case management, elevating overall care quality.
- Educated family members and caregivers on patient care instructions.
RN, Medical-Surgical
Medical Center of McKinney
03.2004 - 04.2006
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Conducted comprehensive patient assessments, identifying pertinent data that informed care plan development and intervention implementation.
- Improved patient outcomes by consistently implementing evidence-based nursing practices in medical-surgical settings.
- Promoted teamwork among staff members through open communication channels, resulting in improved morale and enhanced coordination of care efforts.
- Monitored patient vital signs to perform thorough condition assessments.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Managed caseload of 6 to 8 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
Manager
Cigna Healthcare
02.1991 - 12.2001
- Managed and motivated 45 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Certificate - Home Run Delivery Customer Service Course
Cigna Healthcare
Sherman, TXSupervisory Management - Business Management
Grayson College
Denison, TXAssociate Degree In Nursing - Nursing
Grayson County College
Denison, TX05.2004
Cosmetology - Cosmetology
Grayson College
Denison, TX05.1989
Graduation -
Savoy ISD
Savoy, TX05.1988
Skills
- Home care management
- Advanced care planning
- Compassionate Care
- Pain assessment
- Patient Education
- Clinical Documentation
- End of life care
- Family Support
- Infection prevention
- Pain Control
- Interdisciplinary Collaboration
- Symptom management
- Nursing assessment
- Clinical assessment
- Emotional Support
- Medication Administration
- Patient Needs Assessment
- Problem-solving abilities
- Compassionate and Caring
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Strong Clinical Judgment
- CPR Certification
- Organizational Skills
- Active Listening
- Dementia Care
- Patient and family advocacy
- Monitoring Vital Signs
- Electronic Health Records
- Blood Draw and Sample Collection
- Wound Care
- Team building
- Infection Control
- Geriatric Care
- Professionalism
AWARDS
•Voted PRESIDENT OF GRAYSON NURSING STUDENTS ASSOCIATION AND GRADUATING CLASS.
•Received OUTSTANDING PRESIDENT'S AWARD 2004 from Grayson County College at The Night of Excellence Award Ceremony.
•Voted "Most Involved Student" by classmates and instructors for recognition at Pinning Ceremony in 2004.
•Voted “BEST NURSE in TEXOMA” 2020 with publication in magazine and televised.
Timeline
Hospice Registered Nurse Case Manager
Centric Hospice
07.2023 - 05.2024
Hospice Registered Nurse Case Manager
Heart To Heart Hospice
03.2017 - 01.2023
RN Case Manager
Advantx Home Care
04.2006 - 03.2017
RN, Medical-Surgical
Medical Center of McKinney
03.2004 - 04.2006
Manager
Cigna Healthcare
02.1991 - 12.2001
Certificate - Home Run Delivery Customer Service Course
Cigna Healthcare
Supervisory Management - Business Management
Grayson College
Associate Degree In Nursing - Nursing
Grayson County College
Cosmetology - Cosmetology
Grayson College
Graduation -
Savoy ISD
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