Angie McCool Smith
Summary
Patient-focused Nurse Manager with 16 years of leadership experience in Medical Surgical Telemetry. Passion for coaching and developing team members to perform at the best of their ability. Effective at uniting and guiding nursing teams toward achieving patient care goals, increasing satisfaction, and supporting wide-spread healthcare system improvements. Meeting and exceeding Press Ganey patient experience scores while maintaining low turnover.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nurse Manager - Medical Surgical Telemetry
Baptist Medical Center South
02.2016 - Current
- Manage and directly supervise over 100 team members on a 24-bed and a 12-bed Medical Surgical Telemetry Unit, including unit scheduling, payroll, budgeting, interviewing, hiring, performance reviews, coaching and disciplinary actions.
- Provide follow up, coaching and counseling as appropriate to ensure quality care and a strong team atmosphere on the unit.
- Conduct performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Lead staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Promote professional development opportunities to encourage nurses and certified nursing assistants to pursue continuous training.
- Managed a COVID unit during pandemic.
- Assisted in overseeing a COVID expansion unit during the pandemic.
- Co-chair Nurse Manager Council (2019 - 2021)
- Chair Certified Nursing Assistant Council (2018 - 2019)
- Co-Chair Certified Nursing Assistant Council (2020 - 2021)
- Member of Patient Experience Task Force
- Member of Patient Flow Committee
- Member of Women's Employee Resource Group
Assistant Nurse Manager - Medical Surgical Telemetry
Baptist Medical Center South
07.2015 - 01.2016
- Supervised a team of nurses and certified nursing assistants to care for a 24 bed Medical Surgical Telemetry Unit.
- Coordinate with physicians and interdisciplinary teams to develop individualized plans of care for patients.
- Provided follow up, coaching and counseling as appropriate to ensure quality care and a strong team atmosphere on the unit.
- Maintained open lines of communication with patients and families to ensure their needs were met and concerns addressed promptly.
Nursing Supervisor - Medical Surgical Telemetry – 7W/6N
Health Park Medical Center/Lee Memorial Health System
11.2008 - 07.2015
- Manages the daily activity of a 31-bed unit as well as a 9-bed overflow admission unit.
- Rounds daily on patients as well as physician/nurse rounds.
- Daily interdisciplinary meeting to discuss and anticipate patient needs.
- Collaborates with physicians to provide excellent patient care.
- Provide guidance and supervision of nurses and certified nurse assistants.
- Evaluates performance of staff on a regular basis as well as annually.
- Assists in the hiring and discipline of staff.
- Delegates responsibilities that is appropriate to the education, licensure and experience of the individual.
- Ensures that patient safety is priority.
- Responsible for maintaining staffing and scheduling within system guidelines.
- Ensures staff to patient ratios is met.
- AONE Care Innovation and Transformation (CIT) Team Leader – Selected by Director in January 2013 as a strong role model and leader to transform not only the way care is delivered but to foster a culture so that it becomes part of the daily pattern.
- This team has increased the awareness of HCAHP scores and empowered nurses to become more involved and take ownership on the floor.
- Professional conferences March 2013, September 2013, February 2014, September 2014.
- Presenter at September 2013 CIT conference.
- Daily review of HCAHP scores to ensure that staff is aware of scores of the unit and also to discuss concerns, encourage feedback and celebrate success.
- Increased response of staff by discharge date scores from 30% in July 2013 to 96% in June 2014.
- Safety Coach, Quality Council Member and Clinical Practice Council Representative.
- Presenter at The Francine Gomberg 7th Annual Nursing Research and Evidence Based Practice Conference in Fort Myers, FL October 16, 2014.
Registered Nurse – Medical Surgical Telemetry 7W
Health Park Medical Center/Lee Memorial Health System
06.2003 - 11.2008
- Responsible for the delivery of patient care in a fast paced, multidisciplinary environment while maintaining a professional role.
- Responsible for prioritizing the needs of patients through assessment, planning and evaluation.
- Use therapeutic communication techniques in the care of patients and interaction between all disciplines in the hospital setting.
- Trained as a Charge Nurse and Preceptor September 2006.
Education
Bachelor of Science in Nursing -
Florida Gulf Coast University
Fort Myers, FL06.2003
Bachelor of Science in Business Administration/Accounting and Finance -
The Ohio State University
Columbus, OH03.1991
Skills
- Leadership, communication and interpersonal skills
- Fosters a supportive nurturing environment for nursing staff
- Department management
- Critical Thinking
- Accountability
- Coordination
Certification
- ACLS
- Basic Life Support (BLS)
Awards
- Daisy Team Award – 2022
- Daisy Team Nomination - 2022, 2023, 2024
- Daisy Nurse Leader Nomination - 2021, 2022, 2023, 2024
Training
- Lean for Leaders
- Job Instruction
- Ethics Liaison/Consultant
- Communicating Intentionally
- Coaching for Results
- EPIC Super User
- Front Line Performer (Interpersonal Skills)
- Improving Customer Service
- Producing Results with Others
- Conflict Management Skills
- Clinical Coach
Timeline
Nurse Manager - Medical Surgical Telemetry
Baptist Medical Center South
02.2016 - Current
Assistant Nurse Manager - Medical Surgical Telemetry
Baptist Medical Center South
07.2015 - 01.2016
Nursing Supervisor - Medical Surgical Telemetry – 7W/6N
Health Park Medical Center/Lee Memorial Health System
11.2008 - 07.2015
Registered Nurse – Medical Surgical Telemetry 7W
Health Park Medical Center/Lee Memorial Health System
06.2003 - 11.2008
Bachelor of Science in Nursing -
Florida Gulf Coast University
Bachelor of Science in Business Administration/Accounting and Finance -
The Ohio State University
Similar Profiles
KERRI HARRELLKERRI HARRELL
Travel Registered Nurse-Emergency Department at Agency-RTG Medical-Baptist Medical Center SouthTravel Registered Nurse-Emergency Department at Agency-RTG Medical-Baptist Medical Center South
Elvin KajtezovicElvin Kajtezovic
Intern at Baptist Medical Center SouthIntern at Baptist Medical Center South
P J Francisco ReyesP J Francisco Reyes
Registered Nurse, Hemodialysis at Baptist Medical Center SouthRegistered Nurse, Hemodialysis at Baptist Medical Center South
Hayley PorterHayley Porter
Certified Nursing Assistant at Baptist Medical Center South - Pediatric E.R.Certified Nursing Assistant at Baptist Medical Center South - Pediatric E.R.
Mohamad KhattabMohamad Khattab
Nurse Manager/ Medical Surgical and Telemetry at Mercy Hospital SouthwestNurse Manager/ Medical Surgical and Telemetry at Mercy Hospital Southwest