Summary
Overview
Work History
Education
Skills
Timeline
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Angie McGee

Fort Myers,FL

Summary

I am an enthusiastic professional eager to contribute to team success through hard work, attention to detail with excellent organizational skills. I have a clear understanding of compliance and customer service. Motivated to learn, grow, and excel in management.

Overview

11
11
years of professional experience

Work History

Administrator

Handicapped Driver Services dba Mobility Works
Fort Myers, FL
05.2023 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Designed forms and templates to streamline workflow processes within the organization.
  • Performed data entry tasks into computer databases from paper documents.
  • Improved office organization by developing filing system and customer database protocols.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Maintained positive working relationship with fellow staff and management.
  • Answered incoming calls and responded to customer inquiries.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained filing system for important documents such as contracts and invoices.

Office Manager

Vital Background
Fort Myers, FL
05.2021 - 10.2022
  • Mobile on-site drug testing, Customer Service, DOT Compliance, Client Retention

Supervisor

Goodwill
Fort Myers, FL
02.2022 - 07.2022
  • Customer Service, Cashier, Recovery, Balance Sheet, Nightly Deposits

Food Service - Server

Edison’s Lab Restaurant & Bar
11.2020 - 04.2021
  • Hostess duties, First point of contact for incoming customers, Bartending, General Server tasks, Prep work, Customer sales, ticket, and payment processing, Stocking, sanitizing, and general cleaning duties

Customer Service Representative

Spiro Custom Pools
02.2020 - 11.2020
  • New Construction & Service Division, Data entry, Permit tracking and Inspection scheduling, Service/Repair Scheduling, Electronic document processing, Monthly pool/spa maintenance service and repair scheduling

Regional Logistic Manager

Cox/Manheim
Fort Myers, FL
01.2018 - 12.2018
  • Continuous staff management, Monthly Monitoring of EBITDA/Financials, Built and maintained strong relationships with clients, Increased sales revenue, Effective communication with departments, PEGA rollout Completion, Implemented Quality control practices

Dealer Service Manager

Manheim
Fort Myers, FL
01.2013 - 12.2017
  • Reviewed department and auction goals, Monitored auction's standings, Successful deployment of Gavel to Gate software, Oversaw DSC team daily work activities, OVE, KBB and customer service

Education

Certified Nursing Course -

Madison
01.1991

High School -

Fredericktown
01.1989

Skills

  • Customer service
  • Logistics
  • QuickBooks
  • Account Management
  • Billing
  • Microsoft Word
  • Data Entry
  • Operations Management
  • Marketing
  • Office Management
  • Safety and compliance
  • 10 key
  • AS400
  • HQ2
  • QuickBooks Workbench
  • Tableua
  • Microsoft Suite
  • Stratum
  • 1Dispatch
  • UPS Shipping Salesforce
  • AUTO: IMS
  • DMV
  • PEGA & ECR

Timeline

Administrator

Handicapped Driver Services dba Mobility Works
05.2023 - Current

Supervisor

Goodwill
02.2022 - 07.2022

Office Manager

Vital Background
05.2021 - 10.2022

Food Service - Server

Edison’s Lab Restaurant & Bar
11.2020 - 04.2021

Customer Service Representative

Spiro Custom Pools
02.2020 - 11.2020

Regional Logistic Manager

Cox/Manheim
01.2018 - 12.2018

Dealer Service Manager

Manheim
01.2013 - 12.2017

Certified Nursing Course -

Madison

High School -

Fredericktown

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Angie McGee