Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angie Medina

Flushing

Summary

Team-player who can also work independently, also passionate about promoting lasting costumer satisfaction by delivering quality service. Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Hard working and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience managing out bound and inbound calls and handling emergency issues with patience and tact. Experienced in training new employee on processes and procedures.

Overview

8
8
years of professional experience

Work History

Catering Supervisor

FLIK Hospitality
01.2023 - 02.2025
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings.
  • Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.

Customer Service Representative

Brooklyn Bread Cafe
01.2021 - 01.2023
  • Sales and costumer care.
  • Answer constant flow of costumer calls and emails with minimal wait times.
  • Assisted costumers with setting appointments, special order requests and arranging merchandise pick up.
  • Followed up with costumers after completed sales to asses satisfaction and resolve technical or service concerns.




Software Technician

Platinum Connections Inc.
01.2019 - 01.2021
  • Provided technical support diagnosing and resolving software related issues, including software crashes, performance slowdowns, and compatibility problems.
  • Conducted software resets, firmware flashing, and device unlocking to resolve software malfunctions and restore functionality
  • Maintained comprehensive documentation of software updates, known issues, and resolutions for easy reference.

Dispatcher

BIMMY's
02.2018 - 01.2019
  • Maintained updated and detailed records of calls and physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed customer accounts and invoicing.
  • Answered phone calls and responded to customer emails.

Call Center Representative

Teleperformance
11.2016 - 11.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided information regarding charge accounts and loyalty programs
  • Delivered prompt service to prioritize customer needs.

Education

Spanish American Institute
Manhattan, NY

High School Diploma -

IED Tabora
Bogotá, Colombia
11-2016

Skills

  • Written and verbal communication
  • Scheduling staff
  • Hygiene practices
  • Sanitation standards
  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Spanish Interpreting
  • Microsoft Word
  • Decision-making
  • Attention to detail
  • Basic excel knowledge

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Catering Supervisor

FLIK Hospitality
01.2023 - 02.2025

Customer Service Representative

Brooklyn Bread Cafe
01.2021 - 01.2023

Software Technician

Platinum Connections Inc.
01.2019 - 01.2021

Dispatcher

BIMMY's
02.2018 - 01.2019

Call Center Representative

Teleperformance
11.2016 - 11.2017

Spanish American Institute

High School Diploma -

IED Tabora