Angie-Michelle Nieto
Summary
I am an ambitious individual with strong public relations, writing, and social interaction skills, seeking to pursue a career with a position in the field of Health Care. Over 10 years providing outstanding management services. Self-motivated to succeed in any workplace environment.
Overview
24
24
years of professional experience
Work History
Patient Unit Coordinator
AdventHealth
TAMPA, Florida
04.2023 - Current
- Documents of Admissions and Discharging patients.
- Maintained accurate records and documentation for all patients in the unit.
- Provided support and guidance to nursing staff on patient care issues.
- Performed daily rounds with nurses to monitor patient progress.
- Participated in multidisciplinary team conferences to discuss treatment plans for patients.
Physician Billing Specialist
USFTGP
Tampa, FL
07.2019 - Current
- Coordinated support services and optimized communication between healthcare workers and patients.
- Informed patients and families of treatment options, medications, and at-home care strategies.
- Reviewed treatment plans against individual goals and healthcare standards.
- Protected patient data in alignment with HIPAA privacy protocols.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Utilized facility database systems to update patient records, transmit prescriptions, and transfer files.
- Collaborated with healthcare team to improve care quality, reduce costs, and gauge patient progress.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Completed and submitted appeals for denied claims.
- Submitted appeals using provider portals and phone communication.
- Reviewed claims for coding accuracy.
Case Manager
Tampa Family Health Centers
Tampa, FL
04.2017 - 07.2019
- Offering financial advice and assistance to the patients regarding medical bills.
- Offering insurances and government help and educate patients about payment options
- Maintaining files and data by reviewing entries in patient records.
- Face to face interviews may be necessary to complete the application process.
- Ongoing records management for assigned, reassigned, and pending applications.
Administrative Assistant
Renew Spinal Care
Tampa, FL
03.2015 - 01.2017
- Scheduling appointments, photocopying, faxing, mail distribution and filing.
- Coordinating and maintaining records for staff office space, phones, company credit cards surgeries and office keys.
- Assists in the oversight of unit effectiveness and implementation of customer service delivery for Health Care Services.
- Through training efforts, ensures the quality and effectiveness of service delivery by unit.
Community Health Worker
AFIS
New York, NY
01.2012 - 01.2015
- Taking their photos and finger imaging their ID's. Visiting women and men's Shelters making reports filing, phone calls, counseling.
- Participate in outreach activities to improve unit effectiveness and customer service delivery for Health Care Services.
- Through training efforts, ensures the quality and effectiveness of service delivery by unit to the public and to professional partners.
Restaurant Manager
Sal's
Bronx, NY
01.2008 - 02.2011
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
Planning menus. - Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
- Promoting and marketing the business.
- Overseeing stock levels.
- Ordering supplies.
- Producing staff rotas.
Front Desk Receptionist
Arizzma Entertainment
New York, NY
02.2005 - 12.2005
- Response with time and daily management, scheduling of meeting, correspondence and note-taking.
- Answering phone calls, replying to emails and texts. Often controlling access to the manager/executive.
- Booking and arranging travel, transport and accommodation.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Front Desk Receptionist
CEO Real Estate
Bronx, NY
05.2000 - 09.2004
- Responsible for handling front office reception and administration duties, including greeting guests.
- Offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.
- Mail also schedule meetings and travel for executives.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Nursing Assistance
Elite Medical Academy
Tampa, FL01-2024
CERTIFICATE -
USF CORPORATE TRAINING & PROFESSIONAL EDUCATION
Tampa, FL04.2023
BLS/CPR -
American Heart Association
Tampa, FL04.2023
High School Diploma - Creative Writing
Evander Childs High School
The Bronx, NY06.2005
Skills
Knowledge of Microsoft Word, Excel and PowerPoint
Bilingual in Spanish
- Accurate Recordkeeping
- Status Meetings
- Worker Training
- Schedule Preparation
- Job Prioritizing
- Performance Evaluations
- Safety Compliance
- Tools and Equipment Maintenance
- Service Orientation
- Data Entry and Analysis
- Customer Relations
- Employee Motivation
- Time Management
- Professional Communication
- Relationship Building
- Stress Tolerance
- Multitasking and Prioritization
- Billing and Accounting Support
Timeline
Patient Unit Coordinator
AdventHealth
04.2023 - Current
Physician Billing Specialist
USFTGP
07.2019 - Current
Case Manager
Tampa Family Health Centers
04.2017 - 07.2019
Administrative Assistant
Renew Spinal Care
03.2015 - 01.2017
Community Health Worker
AFIS
01.2012 - 01.2015
Restaurant Manager
Sal's
01.2008 - 02.2011
Front Desk Receptionist
Arizzma Entertainment
02.2005 - 12.2005
Front Desk Receptionist
CEO Real Estate
05.2000 - 09.2004
Nursing Assistance
Elite Medical Academy
CERTIFICATE -
USF CORPORATE TRAINING & PROFESSIONAL EDUCATION
BLS/CPR -
American Heart Association
High School Diploma - Creative Writing
Evander Childs High School