ANGIE M. O’BRYANT
Kalamazoo,USA
Summary
Compassionate and dedicated professional committed to supporting caseworkers in delivering essential services. Proven ability to maintain accurate records and facilitate client access to programs that foster stability and self-sufficiency. Eager to leverage skills in coordination and communication to enhance service delivery and contribute positively to the community. Seeking a Service Specialist Assistant position to make a meaningful impact on clients' lives and support organizational goals.
Overview
25
25
years of professional experience
Work History
Career Coach
WE Upjohn Institute-Mi Works
05.2023 - Current
- As a Career Coach we conduct comprehensive assessments to evaluate participants employment history, skills, education strengths, and barriers. Develop individualized employment plans tailored to each participant’s career goals. Provide job readiness training, including resume writing, interview preparation, workplace expectations, and soft skills development. Monitor and document job search activities, community service hours, and program compliance. Connect participants to supportive services such as transportation, assistance wok clothing, childcare recourse, mental health referrals, and training programs. Collaborate with local employers to identify job opportunities and assist with placement. Track employment outcomes, wage progression, and job retention milestones. Ensure accurate case documentation in compliance with DHHS and Path program guidelines. Issue notice of non-compliance when necessary and educate participants on program requirements
Career Navigator
Kalamazoo Regional Education Service Agency- Mi works
10.2020 - 05.2023
- Provide assistance to customers with job search related activities Maintain a positive, empathetic, and professional attitude toward customers, communicate with customers through various channels. Perform clerical duties necessitated by program activities including data entry, correspondence, filing, word processing and spreadsheet, phone work, ordering supplies. Receptionist tasks.
Coordinator of ID Card System
Western Michigan University Police Department
05.2001 - 11.2020
- Responsibilities include coordinating activities at the Bronco ID Card Office. Provides security access to WMU Community including department heads. Supervises and trains student workers. Oversees ID card billing and card process during orientation. Assists maintenance with testing and troubleshoots problems with the DNA system.
Education
Bachelor of Business Administration - Business
Western Michigan University
Kalamazoo, MI01-2012
Skills
- Career Coaching and employment guidance
- Documentation and reporting
- Excellent people skills
- Excellent communication skills
- OSMIS
Languages
English
Timeline
Career Coach
WE Upjohn Institute-Mi Works
05.2023 - Current
Career Navigator
Kalamazoo Regional Education Service Agency- Mi works
10.2020 - 05.2023
Coordinator of ID Card System
Western Michigan University Police Department
05.2001 - 11.2020
Bachelor of Business Administration - Business
Western Michigan University