Angelica Mora

As a Final Document Specialist at Security National Mortgage, my responsibilities included ensuring the timely and accurate preparation of final loan documents. This role required careful attention to detail and strong organizational skills to manage various documentation processes. Collaboration with internal teams and external partners was essential to ensure compliance with regulatory standards and company policies. Regular audits and quality checks were conducted to maintain the highest standards of accuracy and efficiency.

•Answer emails and calls from investors wanting to know about the process of a specific loan being shipped, or any concerns.

Successfully managed the finalization of loan documents, ensuring all requirements were met.

• Implemented best practices for document management, reducing errors and processing time.

• Collaborated with different departments to streamline document processing workflows.

• Communicated with title companies/ investors to gather necessary documentation for loan processing.

• Verified and processed FMA files, title loans and property deeds ensuring accuracy, proper documentation.

• Maintained relationships with vendors to ensure timely delivery of merchandise and achieve cost savings. Answer emails and calls from our big retail stores about any issues with any of their orders.

• Inspected and approved incoming merchandise, ensuring quality standards were met.

• Collaborated with team members to optimize shipping and receiving processes.

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Created and maintained a database of product defects, allowing for better analysis and reporting.

• Investigated customer complaints and implemented corrective actions by emails to prevent similar issues in the future.

• Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.

• Responsible for answering calls from Housekeeping and other hotel costumers on rooms supply needed each day.
• Maintain spreadsheets for total room supplies used and needed each day.
• Answered any concerned by email or phone from housekeeping on any incorrect product order they received.
• Assisted management with daily operations and staff scheduling tasks.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.