Angie Morel
Palm Bay,FL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Athena/ Privia + new HF phone system.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
HFMG
01.2023 - 04.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Athena health to schedule appointments.
- Providing excellent customer service by promptly answering patient inquiries.
- Facilitated communication between patients and various departments and staff.
Mortgage Opener
American Financial Network, Inc
09.2020 - 05.2022
- Enhanced customer experience by promptly and efficiently opening accounts with accurate documentation.
- Streamlined account opening process for faster service and increased customer satisfaction.
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Collaborated with cross-functional teams to resolve client issues promptly and effectively.
Customer Service Specialist/Mortgage Loan Processor
Digital Risk / Bank Of America
02.2015 - 03.2019
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Loss Mitigation Specialist
Wingspan Portfolio Advisors/ Formerly Chase Bank
06.2009 - 10.2014
- Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
Education
Associate of Business Administration - Accounting And Finance
Florida National College
Miami, FL06.1999
High School Diploma -
Hialeah Senior High School
Hialeah, FL05.1993
Skills
- Bookkeeping Support
- Reception Management
- Eligibility Determination
- Onsite tours
- Appointment Scheduling
- Patient greeting
- System updates
- Document filing
- Data entry proficiency
- English & Spanish Fluency
- HIPAA Compliance
- Patient confidentiality
- Patient Intake
- Directing callers
- Office Administration
- Patient Education
- System Updating
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Caring and Empathetic
- Organizational Skills
- Excellent Communication
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
HFMG
01.2023 - 04.2024
Mortgage Opener
American Financial Network, Inc
09.2020 - 05.2022
Customer Service Specialist/Mortgage Loan Processor
Digital Risk / Bank Of America
02.2015 - 03.2019
Loss Mitigation Specialist
Wingspan Portfolio Advisors/ Formerly Chase Bank
06.2009 - 10.2014
Associate of Business Administration - Accounting And Finance
Florida National College
High School Diploma -
Hialeah Senior High School
Similar Profiles
J. Tavarez MDJ. Tavarez MD
MD Credentialing Commitee for Privia and HFMG at HFMGMD Credentialing Commitee for Privia and HFMG at HFMG
Timothy TracyTimothy Tracy
Lead Security Officer at HFMGLead Security Officer at HFMG
Marilyn McKnightMarilyn McKnight
Certified Medical Assistant at HFMG, Viera Breast SurgeryCertified Medical Assistant at HFMG, Viera Breast Surgery
Travis DresleerTravis Dresleer
Interior Technician II at EmbraerInterior Technician II at Embraer
Jeanneth M. MoraJeanneth M. Mora
BUSINESS EDUCATION TEACHER 6-12TH at ODYSSEY CHARTER JR/SR HIGH SCHOOLBUSINESS EDUCATION TEACHER 6-12TH at ODYSSEY CHARTER JR/SR HIGH SCHOOL