ANGIE MUNOZ
Harwood Heights,IL
Summary
Skilled professional with extensive experience in care plan management, health monitoring, and patient advocacy, offering a strong foundation in organizational efficiency and compassionate client care. Adept at maintaining compliance with HIPAA regulations and managing client records with precision. Ready to contribute expertise to a Patient Access Representative role, ensuring seamless patient experiences and effective support for healthcare operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Caregiver
Healthcare Plus
Chicago, IL
09.2021 - 05.2025
- Developed individualized plans of care based on client assessment data and physician orders.
- Assisted with daily living activities such as bathing, dressing, grooming, transferring and feeding.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Fraud Specialist (Remote)
Insight Global - IDES
Fully Remote, IL
03.2021 - 09.2021
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud.
- Created and maintained logs, records, and databases of information about fraudulent activity.
- Handled high call volumes promptly and professionally, addressing customer inquiries with empathy and understanding.
- Demonstrated excellent communication skills by actively listening to clients, responding to their needs, and providing helpful solutions.
PCC- Medical Receptionist
Physicians Immediate Care
Chicago, IL
05.2015 - 03.2021
- Greeted patients immediately upon arrival, providing excellent customer service.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Responded to emergencies, helping patients in distress and identifying support resources.
Education
High School Diploma - undefined
Kelvyn Park High School
Chicago, IL06.2009
Skills
- Health monitoring
- Compassionate client care
- Client records management
- Conflict resolution
- Microsoft office and outlook proficiency
- RevSpring Arrived Patient Intake and Registration
- Experity
Certification
Home Health Aide
LANGUAGES
Spanish | Intermediate
Timeline
Senior Caregiver
Healthcare Plus
09.2021 - 05.2025
Fraud Specialist (Remote)
Insight Global - IDES
03.2021 - 09.2021
PCC- Medical Receptionist
Physicians Immediate Care
05.2015 - 03.2021
High School Diploma - undefined
Kelvyn Park High School