Angie Murana
San Diego,CA
Summary
Lead Scheduling Coordinator with proactive approach to managing complex schedules and coordinating team efforts. Adept at fostering collaborative environment while ensuring optimal efficiency and productivity. Strong communication skills and forward-thinking mindset drive successful project outcomes and team cohesion. Committed to achieving exceptional results and standing out through dedicated leadership and strategic planning.
Overview
25
25
years of professional experience
Work History
Lead Patient Care Coordinator
IGO Medical Group
12.2024 - Current
- Coordinated patient schedules to ensure timely access to care.
- Implemented electronic health record systems, enhancing data accuracy and streamlining patient information retrieval.
- Trained employees to optimize patient care and customer interaction.
Scheduling Coordinator
Scripps Mercy Infusion Center
12.2015 - Current
- Followed up with scheduled individuals and completed intake form
- Assisted with onboarding process for new hires by creating training schedules
- Supported management with recommendations on staffing and procedural changes
- Coordinated closely with department managers to address any staffing concerns or needs
- Communicated with team members to ensure seamless coordination of schedules
- Organized reports by compiling and distilling related data
- Prioritized completion of tasks by setting priorities for employees
Medical Office Assistant
Kaiser Permanente
02.2010 - 12.2015
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements and submitting claims
- Maintained up-to-date system with current personal, financial and clinical details for each patient
- Supported patients' needs and maintained strict confidentiality of medical and personal data
- Collected copayments from patients at time of service according to their insurance policies
Patient Service Representative
Sharp Rees Stealy
03.2000 - 11.2010
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Advised patients on available services and community resources, based on current information
- Implemented patient access needs programs, policies and initiatives to enhance service
- Facilitated communication between patients, providers, and other staff members as needed
- Maintained compliance with HIPAA regulations to safeguard patient privacy
Education
Certification - Medical Assistant
Maric College
07.1997
Diploma - undefined
Hilltop High School
06.1993
Skills
- Quality Assurance
- Multitasking Abilities
- Effective Multitasking
- Strong Work Ethic
- Adaptability
- Problem Solving
- Deadline management
Timeline
Lead Patient Care Coordinator
IGO Medical Group
12.2024 - Current
Scheduling Coordinator
Scripps Mercy Infusion Center
12.2015 - Current
Medical Office Assistant
Kaiser Permanente
02.2010 - 12.2015
Patient Service Representative
Sharp Rees Stealy
03.2000 - 11.2010
Certification - Medical Assistant
Maric College
Diploma - undefined
Hilltop High School
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