Angie Murphy, PHR
Charlotte,North Carolina
Summary
Self-motivated Human Resources professional possessing 20 years of experience in human resources and management, with an in-depth knowledge of organizational processes. Proficient in the employee life-cycle, benefits administration, handling payroll, employment law, policy and procedure development, and employee training. Successfully partners with other departments to achieve objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Clinical Quality
Flagship Specialty Partners
Charlotte, NC
09.2022 - Current
- Served as a subject matter expert on clinical quality initiatives within the organization, providing guidance and consultation to leadership teams as needed.
- Created and implemented policies and procedures to ensure compliance with industry best practices, regulatory standards, and accreditation requirements.
- Monitored adverse event reporting system to identify trends or patterns requiring further investigation or intervention from leadership teams.
- Participated in the development, implementation, and ongoing monitoring of performance improvement projects aimed at enhancing patient care processes and outcomes.
- Improved patient care quality by implementing clinical best practices and evidence-based guidelines.
- Assisted in accreditation efforts by preparing necessary documentation, coordinating site visits, and demonstrating organizational commitment to quality improvement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Senior Manager
Atrium Health Carolinas Center for Oral Health
Charlotte, North Carolina
03.2021 - 09.2022
- Managed administrative and clinical employees, including recruitment, hiring, orientation, performance reviews, addressed performance concerns, and implemented disciplinary action when needed.
- Oversaw medical/dental insurance claims process.
- Facilitated monthly departmental operations meetings.
- Analyzed monthly reports for supplies, staffing levels, provider schedules, and patient volume to ensure department reached monthly revenue goals and stayed within allocated expense budget.
- Ensured compliance with company policies and procedures, federal and state employment laws and regulations.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Human Resources Manager
Ferguson Supply & Box Manufacturing Company
Charlotte, North Carolina
05.2019 - 03.2021
- Managed employee recruitment, hiring, performance reviews, disciplinary actions, and terminations.
- Administered employee benefits, including FMLA, retirement/401K, medical, dental, vision, FSA, HSA, COBRA, ACA reporting, and other voluntary benefits.
- Managed workers compensation and unemployment claims.
- Designed and implemented annual performance reviews.
- Implemented monthly supervisor meetings, resulting in improved communication and consistency of employee performance expectations.
- Maintained WBENC (Women's Business Enterprise National Council) Certification.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Processed weekly and bi-weekly payroll, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained HR records and company compliance with local, state, and federal laws, in addition to established organizational standards.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Motivated employees through special events and incentive programs.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
Director of Human Resources and Accreditation
Carolinas Center for Oral & Facial Surgery
Charlotte, North Carolina
01.2006 - 06.2019
- Developed and managed comprehensive process for new hires, encompassing employment verification, negotiating salaries, performed reference and criminal background checks, and onboarding.
- Administered employee benefits, including FMLA, COBRA, retirement/401K, medical, dental, vision, FSA, HSA and other voluntary benefits, ensuring compliance and cost-effectiveness of offerings.
- Managed workers compensation, disability, and unemployment claims.
- Processed bi-weekly and monthly payrolls.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Conducted investigations and assisted with handling employee complaints involving EEOC to promote equitable workplace.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
- Optimized workforce planning strategies for seven locations to align staffing levels with business needs efficiently.
- Maintained accreditation through the Accreditation Association for Ambulatory Health Care (AAAHC), including standards interpretation, drafting and implementation of policies and procedures, quality improvement program/QI and benchmarking studies, provider credentialing, adherence to nationally recognized regulations established by OSHA, CDC, DEA, AORN, APIC, and HIPAA.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed, maintaining full accreditation status.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
Clinical Manager
Carolinas Center For Oral & Facial Surgery
Charlotte, NC
12.1996 - 01.2006
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Developed comprehensive training manuals for clinical policies and procedures.
- Implemented new policies and educated staff on changes.
- Supervised clinical team members at multiple locations.
- Chaired the Accreditation Association for Ambulatory Health Care (AAAHC) accreditation process, included drafting & implementing practice-wide policies and procedures.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed, maintaining full accreditation status.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Designed and presented program on achieving accreditation at 2003 AAOMS (American Association of Oral & Maxillofacial Surgeons) Annual Meeting.
Shelter Manager
Cleveland County Abuse Prevention Council, Inc.
Shelby, North Carolina
06.1995 - 12.1996
- Provided crisis intervention and support services to victims of domestic violence and sexual assault.
- Designed and presented informational training and educational programs to outside organizations.
- Assisted in design and implementation of fund-raising projects.
- Maintained statistics for grants/funding sources.
Education
Bachelor of Arts - Psychology
The University of North Carolina at Charlotte
Charlotte, North CarolinaBachelor of Science - Criminal Justice
The University of North Carolina at Charlotte
Charlotte, North CarolinaSkills
- Human resources administration
- Onboarding process
- Benefits and compensation management
- Workers' compensation oversight
- Training programs
- Labor law & regulatory compliance
- Payroll coordination
- Performance evaluation
- Policy development & implementation
- Problem-solving aptitude
- Team leadership
- Process improvement
Certification
Professional in Human Resources Certification, HR Certification Institute, 05/01/19, Present
Timeline
Director of Clinical Quality
Flagship Specialty Partners
09.2022 - Current
Senior Manager
Atrium Health Carolinas Center for Oral Health
03.2021 - 09.2022
Human Resources Manager
Ferguson Supply & Box Manufacturing Company
05.2019 - 03.2021
Director of Human Resources and Accreditation
Carolinas Center for Oral & Facial Surgery
01.2006 - 06.2019
Clinical Manager
Carolinas Center For Oral & Facial Surgery
12.1996 - 01.2006
Shelter Manager
Cleveland County Abuse Prevention Council, Inc.
06.1995 - 12.1996
Bachelor of Science - Criminal Justice
The University of North Carolina at Charlotte
Bachelor of Arts - Psychology
The University of North Carolina at Charlotte