Hi, I’m
Angie Murrell
Village Of Lakewood,IL
Summary
Dynamic professional with proven exceptional customer service and expertise in order fulfillment. Utilizes attention to detail and effective communication to ensure accuracy and customer satisfaction. Effective team collaborator, adaptable to changes whilst consistently focused on achieving results through efficient and friendly service. Known for reliability and proactive approach to meeting customer and organizational expectations.
Overview
24
years of professional experience
Work History
Taylor Hill Scarves & Co.
Picker Packer & Customer Service Agent
05.2021 - 05.2024
Job overview
- Consistently met daily deadlines whilst ensuring order accuracy by carefully picking and packing items per customer specifications.
- Demonstrated ability to multitask while maintaining attention to detail.
- Maintained a high level of professionalism and displayed knowledge when interacting with customers.
- Updated manuals and assisted in training new hires, ensuring a consistent level of service across the team.
- Investigated and resolved customer inquiries and complaints quickly.
South America Travel Centre
Computer System Specialist & Executive Assistant
03.2006 - 03.2021
Job overview
- Spearheaded the migration of legacy systems to a modern system, minimizing disruptions in daily operations.
- Provided exceptional support and improved user experience through producing documentation, training and troubleshooting, which was always conducted quickly and accurately.
- Developed strong relationships with international vendors.
Qantas Holidays
Marketing & Product Assistant & Reservation Sales
01.2000 - 03.2006
Job overview
- Strengthened brand identity with consistent messaging across various platforms including print and digital.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service and meeting organizational expectations.
Education
The Australian College of Travel And Hospitality Melbourne
Advanced Diploma of Travel And Tourism
Skills
- Attention to detail
- Customer service
- Multitasking
- Quick learner
- Teamwork and collaboration
- Decision-making
- Time management
- Dependable and reliable
Timeline
Picker Packer & Customer Service Agent
Taylor Hill Scarves & Co.
05.2021 - 05.2024
Computer System Specialist & Executive Assistant
South America Travel Centre
03.2006 - 03.2021
Marketing & Product Assistant & Reservation Sales
Qantas Holidays
01.2000 - 03.2006
The Australian College of Travel And Hospitality
Advanced Diploma of Travel And Tourism
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