ANGIE NAY
Fernley,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, knowledge.
Overview
9
9
years of professional experience
Work History
Problem Solver
Walmart.com
07.2020 - Current
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted research to address shipping errors and packaging mistakes.
- Defined problem to identify, prioritize and select alternatives.
- Defined problems to make decisions and moved forward to support quick resolution.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Researched and extracted data to complete tasks
Outbound Warehouse Associate
JET.COM
10.2019 - 07.2020
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Followed safe handling processes for different types of loads and materials.
- Checked and rechecked orders before packaging and shipping items.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted research to address shipping errors and packaging mistakes.
- Upheld company standards for quality, performance and accuracy across outbound operations
SHIFT LEAD/TRAINER
Luby's Fuddruckers Restaurants
03.2015 - 10.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs
- Maintained safe working environment by observing safety procedures, policies and regulations
- Enforced company policies and regulations with employees
CASHIER/TRAINER
Wal-Mart Supercenter
08.2014 - 07.2016
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Responded promptly to requests for assistance, spills and customer inquiries
- Checked personal identifications during alcohol and tobacco sales
Education
High School Diploma -
Klamath Union High School
Klamath Falls, OR06.1993
Skills
- Order and Refund Processing
- Conveyor Systems
- Call Control
- Time Management
- Strategic Problem-Solving
- Production Efficiency
- Inventory Records
- Material Handling
- Closing Procedures
- Complex Problem Resolution
- Critical Thinking
Additional Information
I CREATED A SOP/TRAINING TOOL FOR MANAGERS TO USE IN THE PROCESS OF TEACHING OUTBOUND PROBLEM SOLVING
Timeline
Problem Solver
Walmart.com
07.2020 - Current
Outbound Warehouse Associate
JET.COM
10.2019 - 07.2020
SHIFT LEAD/TRAINER
Luby's Fuddruckers Restaurants
03.2015 - 10.2019
CASHIER/TRAINER
Wal-Mart Supercenter
08.2014 - 07.2016
High School Diploma -
Klamath Union High School