Angie Nieman
Summary
Servant leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
10.2018 - Current
- Provides coaching and direction to store partners to take action and achieve operational goals
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
- Manages ongoing partner performance using performance management tools to support organizational objectives
- Develops and maintains positive relationships with partners by creating an inclusive culture and understanding and acknowledging individual experiences, motivations, needs, and concerns
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs and finding new, creative, and effective methods of recognition
- Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
- Willing to take managed risk to drive the business forward
- Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Logistics and Catering Manager
Hatched
10.2018 - 08.2019
- Manage all catering sales and logistics for special events and weddings
- Developed tools for increased efficiency and productivity
- Organize inventory and perform essential office management duties.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Implemented new catering software systems, streamlining the booking process and increasing efficiency.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
Projects and Event Manager
Saz's Catering
06.2016 - 10.2018
- Streamlined event planning processes by implementing efficient project management strategies.
- Organized and managed various types of events including weddings and corporate functions
- Acted as venue manager for exclusive venue, South Second, with duties including, organizing and executing tours, contract creation, event design, and vendor management
- Utilized consultative selling techniques to customize services and contracts for each client
- Strong organizational skills to manage details of multiple, simultaneous events and projects
- Developed strong relationships with venues and other vendors
- Developed Standard Operating Procedures and training programs for Sales Managers, Servers, and Catering Associate positions
- Implemented key system tools to increase booking rate, client satisfaction, and team productivity
- Managed an event and catering staff of up to 150 staff per event, including events utilizing volunteers.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Logistics and Operations Assistant
ZeroCater
10.2015 - 04.2016
- Developed Standard Operating Procedures for each client to increase client satisfaction
- Managed day-to-day department operations with effective workflow coordination.
- Increased client success and retention rates by managing the 'toughest' clients
- Acted as communication liaison between clients and vendors
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
Education
Master of Music in Music -
University of Michigan
01.2015
Bachelor of Music in Music -
University of Wisconsin - Eau Claire
01.2010
Skills
- Root Cause Analysis
- Project Management
- Personnel Development
- Budget Administration
- Team Development
- Program Implementation
- Culture Development
- Policies and Procedures
- Documentation and Reporting
- Work Planning and Prioritization
- Software Troubleshooting
- Public Speaking
- Project Tracking
- Advanced Problem Solving
Timeline
Store Manager
Starbucks
10.2018 - Current
Logistics and Catering Manager
Hatched
10.2018 - 08.2019
Projects and Event Manager
Saz's Catering
06.2016 - 10.2018
Logistics and Operations Assistant
ZeroCater
10.2015 - 04.2016
Master of Music in Music -
University of Michigan
Bachelor of Music in Music -
University of Wisconsin - Eau Claire