Over twenty years of experience in administration, analytics, operations, and corporate real estate. Proven ability to prioritize and manage projects independently with exceptional organizational skills. Strong emotional intelligence facilitates effective interpersonal relationships and team collaboration. Proficient in Microsoft Office, Gsuite, SharePoint, Visual Lease, and CRM software including HubSpot, Zoho, and Salesforce.
Collaborated with Admissions department to enhance service for prospective and current students.
Achieved 100% planning load by creating comprehensive financial aid plans and training staff on procedures.
Oversaw financial aid programs at The Art Institute, ensuring compliance with regulations.
Managed a team of five financial aid officers, overseeing daily duties, responsibilities, and annual evaluations.
Verified federal and private loan files to ensure adherence to federal and state policies.
Maintained a consistent paid financial aid percentage of 99% each quarter.
Engaged as committee member focused on fostering a solvent student body.
Promoted from Financial Aid Officer to Associate Director within two years of service.
Increased property occupancy from 89% to 99% within three months.
Promoted from Leasing Consultant to Property Manager within one year.
Completed month-end balancing of all accounts and reports.
Staffed, trained, and managed three employees, generating monthly progress reports.
Scheduled weekly maintenance for vacant apartments to ensure readiness.
Assisted residents with maintenance requests and inquiries regarding amenities.