Summary
Overview
Work History
Education
Skills
Timeline
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Angie Owen

Spring Hill,TN

Summary

I am a team player that is passionate about everything I do and put a 100% into everything. I am very charismatic, outgoing, and personable. I am definitely a people person. I am looking for a full-time position with flexible work schedule. I have a family of teenage boys so I can definitely multi-task.

Overview

10
10
years of professional experience

Work History

Customer Service/Front Desk Receptionist

Equity Lifestyles
04.2017 - 05.2020
  • Greeted and verified members and guests upon entry to optimize security.
  • Monitored cash transactions at front desk to maintain responsibility for personal bank.
  • Controlled access for authorized vendors to provide services within units to building.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Checked guest in and out of sites at RV sites and cabins escorted guest to open sites during check ins
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Collected room deposits, fees, and payments
  • Completed all tasks in compliance with company policies and procedures
  • Completed data entry and filing to keep records updated for easy retrieval
  • Trained new team members on company procedures, customer service and issue resolution
  • Scheduled, coordinated and confirmed appointments and meetings
  • Entered and updated sensitive customer information during check-ins and room changes
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Maintained confidentiality of sensitive data to protect customer and business information
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data
  • Handled assignments independently with good judgement and critical thinking skills

Merchandise Cast Member

Walt Disney World Company
02.2016 - 02.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Provide magical moments for guest
  • Give guest directions and information on park and park information

Customer Service Associate

Oh How Cute
03.2010 - 02.2012
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with embroidery machine to make some of our products for customers
  • Helped in ordering of products for store
  • Priced and put products out on shelves
  • Offered advice and assistance to customers, paying attention to special needs or wants

Education

High School Diploma -

Rigby High School
Rigby, ID
05.1998

Skills

  • Store Merchandising
  • Administrative Support
  • Customer Service and Assistance
  • Cash Counting
  • POS Transactions
  • Outbound Calls
  • Data Imports
  • Payment Processing
  • Client Relationships
  • Customer Data Confidentiality
  • Merchandise Orders and Exchanges
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Process Transactions
  • Order and Refund Processing

Timeline

Customer Service/Front Desk Receptionist

Equity Lifestyles
04.2017 - 05.2020

Merchandise Cast Member

Walt Disney World Company
02.2016 - 02.2017

Customer Service Associate

Oh How Cute
03.2010 - 02.2012

High School Diploma -

Rigby High School

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Angie Owen