Angela Owensby
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Store Manager
Sally Beauty
04.2012 - 02.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Education
Cosmetology License - Cosmetology
ROP Cosmetology
350 High School St San Andreas, CA 9524910.2010
High School Diploma -
Gold Strike High School
501 Gold Strike Rd San Andreas CA, 9524907.2010
Skills
- Customer Service Management
- Store Merchandising
- Payroll Management
- Employee Training
- Problem-Solving
- Inventory Control
- Marketing and Promotions
- Friendly and Positive
- Team Building and Leadership
Timeline
Store Manager
Sally Beauty
04.2012 - 02.2024
Cosmetology License - Cosmetology
ROP Cosmetology
High School Diploma -
Gold Strike High School