Angie Parker
Ocean Springs,MS
Summary
Results-driven supervisory professional with proven track record in team leadership and operational management. Known for fostering collaborative work environment and achieving consistent results. Adaptable and reliable, consistently meeting dynamic business needs while displaying effective communication and decision-making skills.
Overview
10
10
years of professional experience
Work History
Project Coordinator/Estimator
South Coast Architectural Woodworking, Inc
10.2015 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept corporate and client information confidential, adhering to data safety measures.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Dual Rate Supervisor/Player Services Representative
Golden Nugget Casino
05.2024 - Current
- Managed wagers from customers to credit or debit funds according to gaming outcomes.
- Supervised company assets in assigned section following corporate and state gaming rules and policies.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Performed paperwork required for monetary transactions.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Managed high volumes of incoming inquiries via phone, email, or in-person interactions while maintaining professionalism under pressure.
- Handled cash transactions with accuracy and integrity, ensuring proper balance counts at the beginning and end of each shift.
- Developed strong rapport with regular customers, fostering loyalty and repeat visits.
- Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed on current happenings within the establishment.
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
Resort Manager
Tranquility Bay Resort
07.2014 - 09.2015
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 20-Cabins with staff of 4 employees.
Skills
- Team motivation
- Leading employees
- Greeting guests
- Training employees
- Recordkeeping skills
- Coordinating documents
- Customer Service
- Problem-solving abilities
- Multitasking
- Cash Handling
- Employee Supervision
- Conflict Resolution
Timeline
Dual Rate Supervisor/Player Services Representative
Golden Nugget Casino
05.2024 - Current
Project Coordinator/Estimator
South Coast Architectural Woodworking, Inc
10.2015 - Current
Resort Manager
Tranquility Bay Resort
07.2014 - 09.2015