Angie Permanian
Hair stylist/nail tech
Lake Geneva,WI
Summary
I am an experienced stylist and salon owner with 34years of experience in the salon/beauty industry. Also, 40+ years in customer service through my various other jobs. I feel I have a respected reputation for making clients feel their best and because of that i have developed great customer satisfaction.
I am an organized , reliable, and skilled candidate at managing priorities with a positive attitude.
I am a dedicated cosmetologist with a professional history of meeting company goals utilizing consistent and organized practices. I am knowledgeable and enthusiastic adapting to new situations and challenges to best enhance your salon.
I am willing to treat all clients with respect and work to foster excellent customer service to build your brand. I’d love the opportunity to work for you and become a member of the Jasmine team.
Overview
25
25
years of professional experience
Work History
Server
Lake City Social Restaurant
05.2022 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected orders and relayed them to bartenders quickly and accurately.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Uber Partner
Uber And Lyft
05.2018 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Hair Stylist and Nail Tech
Clearwaters Salon And Spa
03.2022 - 04.2022
- Completed consultations with spa guests to determine nail care needs.
- Communicated effectively with management concerning important customer issues.
- Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Resolved guest complaints about service or style.
Server/Hostess/ Cocktail Waitress
Mars Resort
05.2018 - 09.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Owner/Chair Renter/Stylist/NailTech/Aesthetician
Self Employed
06.1998 - 06.2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Arranged for regular maintenance services for all beauty equipment.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Learned and remained updated on statutory requirements and regulations.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Distributed business cards outside of salon to generate new business.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Completed in-home services for elderly clients unable to travel to salon.
- Escorted guests to and from treatment rooms for specialty salon services.
Hairstylist/NailTech
Mia Facia
08.2016 - 10.2016
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Distributed business cards outside of salon to generate new business.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Education
Erik of Norway
Milwaukee, WI10.1989
Fashion Merchandising/Business
UW-Stout
Menomonie, WI09.1986
Delavan-Darien High School
Delavan, WI09.1983
Skills
- Customer Inquiries
- Credit Card Transaction Processing
- Protocol Management
- Work Planning and Prioritization
- Business Growth and Retention
- Photo Shoots
- Effective Communicator and Public Speaker
- Employee Training
- Change and Growth Management
- Customer Service
- Employee Motivation and Performance
- Beauty Trends
- New Business Development
- Industry Standards
- Verbal and Written Communication
- Integrity and Transparency
- Executive Leadership
- Staff Management
- Leadership and People Development
- Creative Solutions
- Relaxation Techniques
- Inventory Control Processes
- Cuticle Care
- Acrylic Nails
- Trend Analysis
- Application Techniques
- Driven and Determined
- Customer Loyalty
- Attention to Detail
- Special Occasion Styling
- Service Quality
- Administrative Duties
- Managing Employee Relations
- Basic Accounting Practices
- Store Layouts
- Dependable and Trustworthy
- Transporting Passengers
- Vehicle Safety and Maintenance
- Passenger Comfort
- Customer Relationships
- Flexible Days, Hours and Locations
- Knowledge of Local Area Amenities
- Customer Satisfaction
- Safe Transporting
- Hotel and Restaurant Recommendations
- Public Relations
Accomplishments
- Supervised team of 8 staff members/chair renters
- Collaborated with team of 8 wonderful co-workers in the development of Retreat 120
- Achieved 19 years of success owning my own business with the help of so many people
- Achieved happiness and self-worth through effectively helping others achieve their own self- worth and self-confidence through my knowledge and skills in the beauty industry.
Timeline
Server
Lake City Social Restaurant
05.2022 - 07.2022
Hair Stylist and Nail Tech
Clearwaters Salon And Spa
03.2022 - 04.2022
Uber Partner
Uber And Lyft
05.2018 - Current
Server/Hostess/ Cocktail Waitress
Mars Resort
05.2018 - 09.2019
Hairstylist/NailTech
Mia Facia
08.2016 - 10.2016
Owner/Chair Renter/Stylist/NailTech/Aesthetician
Self Employed
06.1998 - 06.2016
Erik of Norway
Fashion Merchandising/Business
UW-Stout
Delavan-Darien High School
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