Angie Pickens

Performed daily duties to assist front desk including direct customers on where to go, clean lobby, fix simple maintenance issues with customers like tv, remote, lamp etc.

• Provided primary customer support to internal customers
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Reviewed order data to verify transactions and shipping dates to put away any materials.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
• Kept building entryway glass clean and polished for professional presentation.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Categorized laundry received by clients based on fabric type.
• Operated power equipment tools such as backpack vacuums and floor sweepers.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Responded to requests from patrons for linens and toiletries.

• Answered constant flow of customer calls with minimal wait times.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Regularly exceeded daily sales and product add-on quotas all while being one of the top sales agent on the floor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.