Angie Pigecella
Danville,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Office Manager
Allstate Insurance
02.2001 - Current
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Purchasing Agent
CourterCo
02.1998 - 02.2001
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Education
No Degree - Finance
Ball State University
Muncie, InHigh School Diploma -
Ben Davis High School
Indianapolis IN05.1993
Skills
- Evaluating Open Accounts
- Effective Written and Verbal Communication
- Verification Processes
- Quality Assurance Practices
- Regulatory Compliance Knowledge
Timeline
Office Manager
Allstate Insurance
02.2001 - Current
Purchasing Agent
CourterCo
02.1998 - 02.2001
No Degree - Finance
Ball State University
High School Diploma -
Ben Davis High School