Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angie Quijada

Blaine,MN

Summary

Dedicated business student and full-time professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CUSTOMER ACCOUNT SPECIALIST

Hercules OEM
Burnsville, MN
10.2020 - Current
  • Create quotes and entering new sales orders.
  • Manage over 135+ customer accounts, including 15 Key and 20 Distribution Accounts.
    Assist customers over the phone or via email with any inquiries regarding their purchase orders or future business with HOEM.
  • Work with purchasing and vendors to improve and maintain margins on new and existing products.
  • Work with engineers to provide customers with quotes for new custom or special part drawings.
  • Set up new customer accounts and update existing profiles with latest information.
  • Track and maintain orders to guarantee prompt and successful delivery of merchandise to customers.

TEAM LEAD - SHIPPING AND RECEIVING OPERATIONS

THERMO KING CORP.
Bloomington, MN
10.2016 - 10.2020
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Held weekly team meetings to inform team members on department news and updates.
  • Directed material routing by preparing accurate shipping orders and bills of lading.
  • Optimized shipping and receiving strategies with cost-effective methods.
  • Utilized OpEx tools to improve and initialize a LEAN program at our plant.

SALES ASSOCIATE - HOME STYLIST

West Elm
Edina, MN
08.2018 - 12.2018
  • Determined customer needs through careful and active listening skills and identified appropriate design style solutions within the anticipated price range.
  • Utilized Design Crew Room Planner software to create plans and mockups of room layouts.
  • Provided excellent and professional service to ensure customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.

ASSISTANT MANAGER

Dunkin' Donuts & Baskin Robbins
Manassas, VA
08.2012 - 11.2015
  • Assisted in the store's overall day-to-day operations, including the continuous development of effective store associates to achieve desired sales and results.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Addressed customer issues to ensure a swift and successful resolution.

Education

Bachelor of Science - Business

Minn. State University - Mankato
Mankato, MN

Associate of Applied Science - Interior Design

Century College
White Bear Lake, MN
05.2019

Skills

  • LEAN
  • Meeting Tight Deadlines
  • Fast-Pace Environments
  • Process Improvement
  • Issue Investigation
  • Account Management
  • Customer Engagement
  • Demand Forecasting
  • Vendor Relations
  • Dematic
  • Oracle
  • AutoCAD Proficiency
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, D365)

Certification

  • Adult Mental Health First Aid, National Council for Mental Wellbeing - Nov 2022
  • DOT Hazard Comm. HM-126-F, Industrial Safety Group - Dec 2019
  • Team Leader Development Program, Ingersoll Rand - Nov 2019

Languages

Spanish
Limited Working

Timeline

CUSTOMER ACCOUNT SPECIALIST

Hercules OEM
10.2020 - Current

SALES ASSOCIATE - HOME STYLIST

West Elm
08.2018 - 12.2018

TEAM LEAD - SHIPPING AND RECEIVING OPERATIONS

THERMO KING CORP.
10.2016 - 10.2020

ASSISTANT MANAGER

Dunkin' Donuts & Baskin Robbins
08.2012 - 11.2015

Bachelor of Science - Business

Minn. State University - Mankato

Associate of Applied Science - Interior Design

Century College

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Angie Quijada