Angie Ramirez
Kissimmee,FL
Summary
Experienced customer service representative, administrative assistant and analyst with over 10 years of experience in office duties. Passion and people skills for taking care of customers, being supportive and taking care of both internal and external customers as main skills.
Feeling comfortable maintaining a positive attitude while interacting with demanding people and/or teams. Serves as the primary point of contact for both in-house and external phone and website queries and undoubtedly focused on quality and committed to approach every task with tenacity and attention to detail and proactive to go above and beyond assigned tasks working with excellent ethics and drive to further the company's team goals.
Overview
21
21
years of professional experience
Work History
PT - Administrative Assistant (Remote Position)
Sitransca
10.2021 - Current
- Answered and managed incoming and outgoing and emails calls while recording accurate messages.
- Completed data entry, tracked buying and purchasing materials for appliances services and maintained technicians tracking system.
- Supported staff through scheduling technicians services appointments , meetings, coordinating services expenses, and preparing crucial documents as quotations, invoices and post service surveys.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth team integration.
- Coordinated spare parts supply inventory, ordering necessary items.
- Optimized calendar management for technicians by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Scheduled office meetings and client appointments for staff teams.
Customer Care Representative
Rockwell Automation
08.2009 - 08.2014
- Maintained high level of product knowledge to provide accurate information and support to customers as primary incoming contact responding to all inbound inquiries for customers of Allen-Bradley products and Factory Talk software, including requests for quotes, availabilities, products, Accurate data entry/data processing, services, information and assistance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Provided comprehensive, timely, and professional written/verbal correspondence, customer services sales, sales referrals, and problem resolution for Rockwell Automation internal and external customers, building rapport through active listening and empathetic responses, fostering positive relationships.
- Managing orders of major distributors Andean Region to make sure they ship on time.
- On post-sales services, providing care about freight issues, sales return, shipping discrepancies, emergencies, warranties and credit notes.
- Reporting some financial metrics for Andean Region: Making sales performance and monitor daily, weekly and monthly. Consolidation and reporting monthly/weekly sales increases, consolidating and sending sales forecast.
- As responsible of monthly department cost report, assistance of other departments, including technical support and post sales such as returns, warranties and complaints.
- Regarding Customer loyalty following up reports and training of new representatives.
Logistics Analyst
Rockwell Automation
06.2003 - 07.2009
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Assisted in developing budgets for logistics activities, ensuring alignment with company financial goals.
- Collaborated in supply chain efficiency by analyzing and optimizing logistics processes.
- Tracking order fulfillment rates to meet customer expectations through effective resource allocation.
- Responsible of following up to whole purchase order process of end user and/or distributor: Purchases to headquarter, partners and third parties, follow up from shipment, customs broker process until their final delivery. Including monthly metrics and reports.
Administrative Assistant
BBVA Provincial Bank
12.2002 - 06.2003
- Processed client rebate reconciliation, reporting and corporate check requests.
- Obtained signatures for financial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Completed corresponding data entry.
- Maintained clean reception area, including lounge and associated areas.
- Helped distribute employee notices and mail around all office departments and teams.
- In charging of some inbound complaints received via e-mail, by phone or fax of Corporate client portfolio regarding debits, title to securities purchases, payrolls, bank references and Customer's certification document.
Education
Associate of Science - Information Technology
Colegio Universitario De Caracas (CUC)
Caracas, Venezuela01.2001
Skills
- Customer service-oriented
- Attention to Detail
- Strong Problem Solver
- Excellent communication skills
- Critical thinker
- Dedicated Team Player
- Fast Learner
- Team building
- Data Entry
- Scheduling
- Mail handling
- Scheduling and calendar management
Languages
Spanish
English
References
JOSE MONTALVO
Rockwell Automation Sales Enablement Manager Latin American Region
(414)469-78141
(954)306-7924
jamonta1@ra.rockwell.com
DANIELA GIAVI
Rockwell Automation
Power technology Consultant
+52(556)965-3545
dmgiavi@ra.rockwell.com
Awards
Capture the moment for demonstrating company' Core Values: customer focus, innovation, pursuit of excellence, speed, integrity and people
at Rockwell Automation
Timeline
PT - Administrative Assistant (Remote Position)
Sitransca
10.2021 - Current
Customer Care Representative
Rockwell Automation
08.2009 - 08.2014
Logistics Analyst
Rockwell Automation
06.2003 - 07.2009
Administrative Assistant
BBVA Provincial Bank
12.2002 - 06.2003
Associate of Science - Information Technology
Colegio Universitario De Caracas (CUC)