ANGIE RENA SCOTT
Orlando,FL
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to a company’s success. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritization abilities. I enjoy working with the public and am a very quick learner.
Overview
13
13
years of professional experience
Work History
DESK CLERK
OCPS
02.2021 - Current
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Assisted colleagues as needed for seamless operations across school busy day
- Stayed knowledgeable about school events, local attractions, and events to provide accurate information to parents and guest upon request.
Personal Support Companion/Caregiver
RENA CAREGIVER SERVICE
01.2016 - 01.2021
- Provide healthcare services to children and adults with disabilities.
- Educate children and adults with disabilities.
- Maintain home care records that include any changes in doctor’s orders, diet, or personal living activities.
- Assist patients in performing physical therapy exercises and with administering medication based on doctor’s orders.
- Help with patient meals and feeding, as well as basic housekeeping functions.
- Work with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles can safely use transportation.
- Deliver weekly reports to the case manager and review any important changes in the patient’s condition.
Customer Service/Work From Home Agent
01.2013 - 01.2016
- Self-management/self-motivated work at home environment
- Excellent verbal and listening skills.
- Professional and articulate voice
- Provide customer service while navigating multiple systems including the use of chat to ask and receive internal support.
- Deal directly with customers either by telephone, email, chat or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information.
- Perform customer verifications.
- Keep records of customer interactions and transactions record details of inquiries, comments and complaints via Salesforce and/or any other required software.
- Record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration.
- Communicate and coordinate with internal departments.
Mail Processor
Xerox
01.2012 - 01.2016
- Supported daily a 10,000-mail volume operation.
- Opening, counting, and sorting the incoming mail
- Scanning processed DD214s and DD215s into the processing system
- Interacting with other departments to resolve internal processing issues
- Distributing work to the appropriate departments
Education
Home Health Aide Cert. - undefined
Southern Technical Institute
01.2017
Cosmetologist License - undefined
Wilson’s Beauty Academy
01.1982
Skills
- Customer Service
- Clear Communicator
- Active Listener
- Problem Solver
- Dynamic Learner
- Team Player
- Scheduling & Coordinating Knowledge
- Record & Information Management
- Research & Assembly Knowledge
- Proficient General Office Equipment
- Home Office Environment
Timeline
DESK CLERK
OCPS
02.2021 - Current
Personal Support Companion/Caregiver
RENA CAREGIVER SERVICE
01.2016 - 01.2021
Customer Service/Work From Home Agent
01.2013 - 01.2016
Mail Processor
Xerox
01.2012 - 01.2016
Home Health Aide Cert. - undefined
Southern Technical Institute
Cosmetologist License - undefined
Wilson’s Beauty Academy
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