Angie Reyes Rosales
Queens
Summary
Motivated and detail-oriented professional with experience in radiology, process serving, and financial services, including check cashiering. Adept at handling various responsibilities across different industries, with a strong focus on customer service, accurate documentation, and compliance with regulations. Skilled in managing tasks efficiently, working independently, and maintaining professionalism in high-pressure environments. Currently seeking a flexible part-time position that allows me to leverage my diverse skill set while contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
Jackson Heights
02.2023 - Current
- Schedule patient appointments for imaging procedures, ensuring proper coordination of dates, times, and special preparation instructions.
- Greet and check in patients, verify personal and insurance information, and update electronic medical records.
- Verify patient insurance coverage and obtain necessary pre-authorizations for imaging services when needed.
- Ensure all relevant patient documents, such as referral orders, and previous imaging results, are included and updated in the system.
- Collect co-pays, process payments, and discuss billing questions or concerns with patients.
- Answer phone calls, emails, and in-person inquiries, providing accurate information regarding appointments, procedures, and office policies.
- Explain radiology procedures to patients, ensuring they understand preparation requirements and what to expect during their visit.
- Enter patient information, procedure details, and other relevant data into the office's electronic health record system.
- Adhere to HIPAA regulations and confidentiality policies to protect patient information.
Process Server
Delta Court Service
09.2022 - 01.2023
- Ensure all documents are served in accordance with state and local laws, including following specific timeframes for service.
- Handle and organize legal documents in an efficient manner, ensuring accuracy in delivery and documentation.
- Ensure proper execution of affidavits of service, confirming the details of the service (time, date, location, recipient).
- Maintain detailed records of all services completed, including contact information for the individual served and any other pertinent details.
- Report on successful or unsuccessful attempts to serve documents, and follow up with reattempts as necessary.
- Maintain accurate logs and complete necessary paperwork for each job, ensuring all information is clearly documented.
- Communicate effectively with clients, including law firms, government agencies, and individuals requesting services.
Shift Supervisor
PLS Financial Services
10.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Established effective employee delegated tasks to take advantage of individual abilities and meet expected demands.
Customer Service Representative
PLS Financial Services
11.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Attended constant flow of customers with minimal wait times.
- Updated account information to maintain customer records.
Education
Certified Medical Assistant - Medical Assisting
Allen School - Jamaica
Jamaica, NY08.2023
High School Diploma -
Hillcrest High School
Jamaica, NY06.2019
Skills
- Interpreting Physician Orders
- Eligibility Determination
- Reception Management
- Insurance Verifying
- HIPAA Compliance
- Spanish Fluency
- Organizational Skills
- Conflict Resolution
- Attention to Detail
- Empathy and Compassion
Timeline
Patient Service Representative
Lenox Hill Radiology
02.2023 - Current
Process Server
Delta Court Service
09.2022 - 01.2023
Shift Supervisor
PLS Financial Services
10.2021 - 08.2022
Customer Service Representative
PLS Financial Services
11.2020 - 10.2021
Certified Medical Assistant - Medical Assisting
Allen School - Jamaica
High School Diploma -
Hillcrest High School
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