ANGIE ROGERS
Broomfield,CO
Summary
The bulk of my professional job experience has been working as a customer service representative. Most recently I've mostly been working as a seasonal temporary customer service rep. Even though my most recent assignments have been temporary, I'm looking for a permanent and stable company that I can grow my career with. I'm willing to start as a temp but hoping to find a company with permanent opportunities.
Committed and hardworking Independent Contractor delivering food orders for Doordash since October 2017
And also working as an Independent Contractor delivering retail store orders for Shipt
Overview
17
17
years of professional experience
Work History
Food /Order Delivery
DoorDash,Shipt
10.2017 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Customer Service Representative
TERRA Staffing Group
07.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Vail Resort Seasonal Customer Service Rep
Lakeshore Talent
10.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Diversified Marketing Group
07.2010 - 06.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Corporate Express
09.2006 - 09.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Poudre High School
Fort Collins, CO05.1992
Skills
Delivered online food orders placed through the Doordash App
Delivered retail orders placed through the Shipt App
Timeline
Customer Service Representative
TERRA Staffing Group
07.2022 - 12.2022
Vail Resort Seasonal Customer Service Rep
Lakeshore Talent
10.2020 - 01.2021
Food /Order Delivery
DoorDash,Shipt
10.2017 - Current
Customer Service Representative
Diversified Marketing Group
07.2010 - 06.2012
Customer Service Representative
Corporate Express
09.2006 - 09.2008
High School Diploma -
Poudre High School