Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angie Rojas

White Oak,TX

Summary

Dynamic and results-oriented Pharmacy Technician with a proven track record at CVS, showcasing exceptional problem-solving abilities and reliability. Excelled in enhancing pharmacy operations, improving patient satisfaction, and maintaining strict confidentiality. Demonstrated advanced pharmaceutical calculations and multitasking skills, contributing to increased efficiency and service quality.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens/Brookshires
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Pharmacy Technician

CVS
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Cashier

Brookshires
03.2019 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Pine Tree
Longview, TX

Skills

  • Problem-solving skills
  • Confidentiality and HIPAA
  • Answering customer questions
  • Patient confidentiality
  • Drug safety
  • Processing payments
  • Advanced math skills
  • Receiving incoming supplies
  • Drug utilization review
  • Supporting pharmacy operations
  • Proper labeling procedures
  • Pharmaceutical Calculations
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Typing Skills

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Brookshires
03.2019 - 11.2020

Pharmacy Technician

Walgreens/Brookshires

Pharmacy Technician

CVS

High School Diploma -

Pine Tree

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Angie Rojas