Angie Roldan
Mesquite,US
Summary
Experienced Content Specialist with exceptional typing and data entry abilities, offering a results-driven approach. Proficient in logging daily information, researching variances, and maintaining thorough records. Known for accuracy and a service-oriented mindset. Diligent in completing tasks with little supervision.
Overview
11
11
years of professional experience
Work History
Content Specialist
SAGE Tech.
03.2023 - Current
- Enhanced content quality by conducting thorough research and factchecking.
- Implemented search engine optimization techniques for improved website traffic and search rankings.
- Conducted regular audits of web pages and updated outdated or irrelevant information promptly.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Managed competing deadlines with efficiency.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Used spreadsheets and databases to develop and maintain records.
Customer Service Representative
Progress Residential
02.2022 - 03.2023
- Handled more than 80 inbound calls resulting in increased customer satisfaction each day.
- Documented each call on the database.
- Answered customer calls promptly to avoid long wait times on hold.
- Dealt with all customer service issues courteously and in accordance with company policies.
- Set up appointments to go view homes that are ready to be moved-in.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
Content Specialist
Rental Beast
04.2018 - 02.2022
- Focused on accuracy and efficiency when entering data and updating databases.
- Opened up new accounts for homeowners and management companies to put on the website.
- Would do outbound calls to get the most accurate information about homes available to the market.
- Maximized property visibility by creating compelling online listings with high-quality photos and detailed descriptions.
- Collaborated with property owners to ensure accurate representation of properties in marketing materials.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
- Managed updates and maintenance tasks, ensuring a consistently high-performing website.
Manager
Burger Island
05.2013 - 04.2018
- Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety
- Oversaw scheduling, inventory management, and supply ordering to keep the kitchen fully stocked
- Established team priorities, maintained schedules and monitored performance.
- Ensured that meal preparation and delivery went smoothly and on time
- Mentored staff on kitchen goals and daily work expectations and parameters.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Sally Beauty
09.2017 - 01.2018
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School -
Newport High School
01.2013
Skills
- Data entry
- Staff education and training
- Strong verbal communication
- Quick learner
- Complaint resolution
- Good listening skills
- Keyword Research Analysis
- Computer proficient
- Professional telephone demeanor
- Account management
- Clerical support
- Research
Languages
Spanish
Professional Working
Timeline
Content Specialist
SAGE Tech.
03.2023 - Current
Customer Service Representative
Progress Residential
02.2022 - 03.2023
Content Specialist
Rental Beast
04.2018 - 02.2022
Sales Associate
Sally Beauty
09.2017 - 01.2018
Manager
Burger Island
05.2013 - 04.2018
High School -
Newport High School