Angie Rosso
Tulare,CA
Summary
Adept in bilingual communication and customer service, I leveraged these skills at Visalia Toyota Scion to enhance customer satisfaction and foster long-term relationships. My expertise in problem-solving have consistently driven positive outcomes, establishing a track record of success in dynamic environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
GROPPETTI AUTOMOTIVE INDUSTRY
Visalia, CA
09.2023 - 03.2025
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Shipping Clerk
FleetPride
Visalia, CA
11.2021 - 09.2023
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Utilized scanning equipment for picking, packing and shipping orders.
- Prepared shipments by wrapping items, placing in shipping boxes or containers, weighing, and attaching shipping labels.
- Verified customer information to determine billing and shipping requirements.
- Identified errors in shipping documents and updated accordingly.
Secretary
TuVisa.com
Colombia
02.2017 - 06.2021
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Scheduled meetings and sent invitations specifying time and location.
Education
High School Diploma -
COMIALCO
COLOMBIA11-2013
Skills
- Bilingual communication: Fluent in both English and Spanish, with a deep understanding of cultural nuances to enhance customer interactions
- Customer service expertise: Skilled in providing support across various platforms, handling complex inquiries, and maintaining high satisfaction rates
- Problem solving and conflict resolution: Experience in troubleshooting issues and resolving conflicts to achieve positive outcomes for customers
- Relationship building: the ability to establish rapport with customers and develop long-term relationships that lead to repeat business and referrals
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
GROPPETTI AUTOMOTIVE INDUSTRY
09.2023 - 03.2025
Shipping Clerk
FleetPride
11.2021 - 09.2023
Secretary
TuVisa.com
02.2017 - 06.2021
High School Diploma -
COMIALCO
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