Angie Roth
Newport,Kentucky
Summary
Experienced with managing client relationships to ensure satisfaction and retention. Utilizes strategic planning and problem-solving skills to address and resolve client issues effectively. Track record of fostering long-term partnerships through excellent communication and tailored client strategies.
Overview
9
9
years of professional experience
Work History
Lead Client Success Manager
ParkHub
04.2022 - Current
- Manage over 80 client relationships through regular Zoom, email, and telephone communications, ensuring our clients understand, internalize, and experience the full value of our products and services through their journey with ParkHub
- Drive client adoption and advocacy by providing recommended best practices and guidance on analytics, assessments, and learning solutions
- Conducts regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Work in tandem with internal ParkHub teams (Sales, Account Management, Strategic consultants, Product Management, Engineering, Executive Leadership, etc.) to add value throughout the client lifecycle
- Effectively and efficiently onboard new clients from the sales hand-off, leading implementation components relative to payment, integrations, and more
- Lead strategic program development to plan for clients’ success, including project plan development and communication internally and externally on progress
- Analyze client transactional data to discover insights and trends that drive recommendations for clients
- Identify, manage and mitigate at-risk customers
- Lead administrative projects such as Salesforce hygiene, upkeep of training materials, and continued education of available resources
Guest Experience Manager
FC Cincinnati
11.2020 - 06.2021
- Completed Disney Institute Customer Service training and developed the service framework for TQL Stadium
- Established and coordinated the recruitment, hiring, training, scheduling and management of250 game day staff focused on providing excellent customer service and fan engagement
- Responsible for the creation, planning and flawless execution of all major FC Cincinnati club events
- Oversaw the grassroots marketing efforts through the coordination of the FCC Street Team, Kids Club and corporate and community partner activations
- Collaborated with the Ticketing and Partnerships departments to arrange programming, hospitality, promotion and staffing of the pre-match fan zone area
Events & Grassroots Marketing Manager
FC Cincinnati
02.2019 - 11.2020
- Completed Disney Institute Customer Service training and developed the service framework for TQL Stadium
- Established and coordinated the recruitment, hiring, training, scheduling and management of250 game day staff focused on providing excellent customer service and fan engagement
- Responsible for the creation, planning and flawless execution of all major FC Cincinnati club events
- Oversaw the grassroots marketing efforts through the coordination of the FCC Street Team, Kids Club and corporate and community partner activations
- Collaborated with the Ticketing and Partnerships departments to arrange programming, hospitality, promotion and staffing of the pre-match fan zone area
Marketing Assistant
University of Tennessee Athletics
07.2017 - 06.2018
- Managed50 student interns by scheduling staffing for games and office hours, assigning appropriate duties to ensure tasks are completed and students are reaching their professional goals, and teaching necessary marketing skills
- Planned and executed multiple events for the athletic department, including Jr
- Vols Kids’ Club parties, donor receptions, National Girls and Women in Sports Day Celebration and year-end banquets for upwards of250 people
- Responsible for the marketing efforts for women’s soccer, women’s basketball, baseball and tennis including creating marketing plans, maintaining a budget, ordering premium items, managing social media and email advertisements, assisting in sponsorship activation, coordinating on-campus promotions and creating in-game scripts and graphics
Graduate Assistant
University of Cincinnati Sports Administration Program
07.2016 - 05.2017
- Developed all lesson plans and lecture presentations for2 Assistant Professors in Intro to Sport Administration, Sport Marketing and PR and Sports Ethics, and guest lectured for several courses within the Sports Administration program
- Evaluated all student assignments and provided meaningful feedback and grades
Education
Master of Science - Sport Administration
University of Cincinnati
Cincinnati, OH08.2017
Bachelor of Science - Sports Administration
University of Cincinnati
Cincinnati, OH05.2015
Skills
- Project management
- Client onboarding
- Client education
- Client engagement and retention
- Client service optimization
- Customer service and support
- Staff training
- Account oversight
Timeline
Lead Client Success Manager
ParkHub
04.2022 - Current
Guest Experience Manager
FC Cincinnati
11.2020 - 06.2021
Events & Grassroots Marketing Manager
FC Cincinnati
02.2019 - 11.2020
Marketing Assistant
University of Tennessee Athletics
07.2017 - 06.2018
Graduate Assistant
University of Cincinnati Sports Administration Program
07.2016 - 05.2017
Bachelor of Science - Sports Administration
University of Cincinnati
Master of Science - Sport Administration
University of Cincinnati
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