Angie Rowlands
West Mifflin,PA
Summary
Motivated Fraud Operations Team Leader touting 10 years of expertise investigating suspicious activity for Citizens Bank. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
25
25
years of professional experience
Work History
Fraud Operations Team Leader
CITIZENS
07.2015 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Managed high workload with consistent record of achieving deadlines and production targets.
Assistant Branch Manager I
CITIZENS
01.2014 - 07.2015
- Responsible for keeping branch in compliance with all policies and procedures
- Recruit staff members and oversee training programs
- Coach colleagues in sales and development
- Large cash handling, Vault Custodian
Senior Personal Banker, Universal
CITIZENS
09.2013 - 01.2014
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Sell services or equipment, such as trusts, investments, or check processing services
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings
- Contact prospective customers to present information and explain available services.
Teller/Teller Manager
CITIZENS
06.2010 - 09.2013
- Oversee the flow of cash or financial instruments
- Provide excellent customer service, while handling credit and debit transactions
- Diligently follow all policies and procedures as the Operations Champion resulting in Green Audit
- Coach, counsel, train, and develop current or new staff members
- Successfully manage a team of tellers, took ownership of scheduling and sales activities.
Team Leader
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
02.1999 - 01.2010
- Oversee completion of assigned job duties of department personnel
- Monitor use of government food commodities to ensure that proper procedures are followed
- Direct activities of one or more workers who assist in preparing and serving meals
- Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season and local availability
- Maintain department sanitation to support regulatory guidelines of HACCP
- Participate in recruiting, interviewing and training.
Education
Bachelor of Science (B.S.) Business -
POINT PARK UNIVERSITY
PITTSBURGH, PAAssociate in Science (A.S.) Accounting Specialist -
KAPLAN CAREER INSTITUTE
PITTSBURGH, PASkills
- Compliance requirements
- Team Member Training
- Performance monitoring
- Idea Development and Brainstorming
- Management
Timeline
Fraud Operations Team Leader
CITIZENS
07.2015 - Current
Assistant Branch Manager I
CITIZENS
01.2014 - 07.2015
Senior Personal Banker, Universal
CITIZENS
09.2013 - 01.2014
Teller/Teller Manager
CITIZENS
06.2010 - 09.2013
Team Leader
UNIVERSITY OF PITTSBURGH MEDICAL CENTER
02.1999 - 01.2010
Bachelor of Science (B.S.) Business -
POINT PARK UNIVERSITY
Associate in Science (A.S.) Accounting Specialist -
KAPLAN CAREER INSTITUTE