Angie Saylor
Paintsville,US
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Problem-solver with experience in customer service. Employee who is self-motivated and has a flexible schedule and availability. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Using personal experiences as well as learned talents, bringing approximately 5 years of experience.
Overview
3
3
years of professional experience
Work History
Peer Support Specialist
Serenity House Treatment Center
Inez, KY
12.2022 - 10.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Cashier
Zip Zone Express
Paintsville, KY, US
09.2022 - 11.2022
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about [Type] promotions to increase sales
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
Assistant Manager
Tnt Max
Paintsville, KY, US
04.2022 - 09.2022
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Communicated with managers from other departments to maintain transparency
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Interacted with customers to assess their needs and recommend products or services
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Being an addict in long term recovery has provided me with life skills that I may not have otherwise had
- I've experienced relapse as well
- I've completed treatment twice, and now walk a path that keeps me clean and sober
- Sometimes, all it takes is for one person to believe in another and I was fortunate enough to have someone believe in me
- Given the opportunity, I would like to be that someone for others
Education
High School -
Prestonsburg High School
Prestonsburg, KY01.1998
Skills
- Computer literate
- Excellent verbal communication
- Customer service
- Cleaning and sanitizing
- POS proficiency
- Customer needs assessment
- Cleanliness
- Customer relations
- Creative problem solving
- Adaptability
- Good telephone etiquette
- Staff mentoring
- Time management skills
- Issue resolution
- Multi-Task Management
- Coaching and mentoring
Timeline
Peer Support Specialist
Serenity House Treatment Center
12.2022 - 10.2024
Cashier
Zip Zone Express
09.2022 - 11.2022
Assistant Manager
Tnt Max
04.2022 - 09.2022
High School -
Prestonsburg High School