Angie Schepers
Celestine,USA
Summary
Accomplished and energetic individual with a solid history of achievement in Management/Sales/Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, Sales, Event Planning and Restaurant Management.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Advertising Account Executive
DC Broadcasting
10.2024 - Current
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Built strong relationships with clients by providing exceptional service, communication, and ongoing support throughout the campaign lifecycle.
- Created and presented media and advertising packages to prospective customers.
- Worked closely with production teams during the execution phase of advertising campaigns, ensuring creative elements aligned with client objectives and brand guidelines.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Helped customers in determining design and layout of sold and spec ads.
- Made outbound calls to existing customers to upsell advertising packages.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Secured new business opportunities through proactive outreach, networking events, and industry conferences.
Front Desk Receptionist
Southern Indiana Eye Associates
03.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Laborer Worker
OFS Brands
07.2018 - 05.2020
- Started in warehouse.
- Pulling product for machine room.
- Computer work for repairs.
- Finding correct parts per order.
- Sewing associate currently.
- Sewing material for upholstery.
Assistant Manager
Sanders Catering
07.2017 - 07.2018
- Scheduling of Employees for catering.
- Billing
- Cleaning schedule
- Helping cook and cater events
- Delivery of food and setup
- Customer service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
General Manager
Denny's Restaurant
08.2015 - 06.2017
- Manage restaurant on a daily basis.
- Lead training courses for managers/employees.
- Inventory and placing order for food truck.
- Hiring and termination of employees.
- Interview possible employees.
- Fill our paperwork and put new employees in the system with proper paperwork. (Tax information, proper identity, and other misc. paperwork.
- Scheduling of employees and managers.
- Training on new menu items and how to prepare them.
- Deposits and invoices for each day.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Inside Sales Associate
Jasper Engines and Transmissions
09.2006 - 11.2011
- Answer incoming calls for sales department.
- Listen to customers needs and explain benefits of our products to serve those needs.
- Give detailed information and pricing for products offered.
- Take shipping and billing information from customer upon sale.
- Follow up on quotes given to see if any further information was needed to get sale.
- Put all information into computer system and help with any customer service they may need.
- Assist with shipping information as well as warranty and technical service information.
- Direct customer to correct department for special services.
Education
High school or equivalent -
Northeast Dubois High School
Dubois, IN05.1996
Skills
- Marketing (5 years)
- Quality Control (2 years)
- Time Management (2 years)
- Restaurant Management (8 years)
- Profit & Loss
- Outside Sales
- Inside Sales (5 years)
- Social media advertising
- Customer service(10years)
- Territory expansion
- Payroll (1 year)
- Restaurant Management
- Event Planning
- Inside Sales (8 years)
- Salesforce (10 years)
- Management (6 years)
- Negotiation
- Project coordination
Websites
Certification
- Driver's License
- Assessments
- Sales: Influence & Negotiation — Highly Proficient April 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Highly Proficient
- Sales Fit — Proficient April 2020 Measures the traits that are important for success in sales positions. Full results: Proficient
- Scheduling — Proficient July 2018 Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules. Full results: Proficient
- Filing & Organization — Highly Proficient July 2018 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
- Problem Solving — Familiar April 2020 Measures a candidate's ability to analyze relevant information when solving problems Full results: Familiar
- Data Entry — Highly Proficient May 2020 Entering data quickly and accurately. Full results: Highly Proficient
- Filing & Organization — Expert June 2020 Arranging and managing information or materials using a set of rules. Full results: Expert
- Attention to Detail — Highly Proficient June 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Additional Information
- Skills
- Customer and Personal Service
- Critical Thinking
- Coordination
- Judgement and Decision Making
- Monitoring and Instructing
- Quality Control Analysis
- Sales and Marketing
- Time Management
Languages
English
Full Professional
Timeline
Advertising Account Executive
DC Broadcasting
10.2024 - Current
Front Desk Receptionist
Southern Indiana Eye Associates
03.2021 - 06.2022
Laborer Worker
OFS Brands
07.2018 - 05.2020
Assistant Manager
Sanders Catering
07.2017 - 07.2018
General Manager
Denny's Restaurant
08.2015 - 06.2017
Inside Sales Associate
Jasper Engines and Transmissions
09.2006 - 11.2011
High school or equivalent -
Northeast Dubois High School
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