Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accreditations
Accomplishments
Timeline
Generic

ANGIE SCHMIDT

Bentley,KS

Summary

Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions and enhances organizational performance. Highly skilled in multitasking and crisis management, thrives in ever-changing, fast-paced environments. With SAP experience and a strong ability to work well with diverse groups of people, is a team player who consistently performs at a high level.

Overview

23
23
years of professional experience

Work History

Strategic Customer Service Representative

Cargill
09.2021 - Current
  • Successfully resolved conflicts while managing stressful scenarios.
  • Addressed customer grievances with compassion, enhancing client retention.
  • Resolved high-priority customer issues effectively, benefiting all parties.
  • Offered information on various products to customers.
  • Addressed issues promptly, enhancing overall customer experience.
  • Assessed customer needs for informed suggestions.
  • Enhanced customer relationships through attentive listening, increasing retention and satisfaction.
  • Ensured issues were followed up and resolved.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Recognized for continually achieving and surpassing set performance goals.
  • Handled customer inquiries to promote positive interactions.
  • Partnered with logistics to fast-track shipment of high-priority orders.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Rep II – Frozen Whole Birds

Cargill Value Added Meats Retail
06.2012 - Current
  • Work closely with whole bird planners to manage frozen whole bird production and inventory levels
  • Work hand in hand with customers that have Transfer in Storage programs to make sure the process is completed without errors
  • Work closely with whole bird Sales Manager, whole bird planners, transportation and cold storage teams to get orders processed and shipped
  • Includes TIS reporting
  • Pull sales data reports as needed for the business or customers
  • Perform standard ISR duties and other applicable tasks as assigned by manager
  • Monitor and birddog invoicing issues in EDICAM and Invoice Tracker
  • Performs deep dive into system issues and SAP learnings to pass knowledge along to team
  • Have in depth knowledge of all areas of turkey business and help to back up in areas and work in crisis management situations
  • Work closely with business managers and product managers to help with managing SAP start-up issues
  • Help CSR Manager with tasks as given and help perform reporting tasks when she is on vacation
  • Perform adhoc duties as needed

Senior Inside Sales Rep

Cargill Value Added Meats Retail
08.2004 - 06.2012
  • Manage multiple customer accounts
  • Establish and maintain good customer relationships
  • Manage customer program and ad activity
  • Work closely with logistics and ELC for load status and shipment issues
  • Work closely with Sales Manager to monitor pricing, ads, and customer trends
  • Work closely with production and plants to ensure order fill and customer needs are met
  • Established order process with Case Ready for Aldi business
  • Participated on a New Item Team for CVAM that researches and develops new value added items for turkey and some beef

Credit Assistant

Excel Corporation
01.2002 - 08.2004
  • Played an essential role in getting US Food Service account DSO from 18 days to under 14, while collecting on past due accounts totaling more than 11 million dollars
  • Created and maintained weekly spreadsheets to help larger customers monitor their accounts and address old items
  • Collected more than $14,000 in re-bills from Marriot for deductions made in pricing after closing locations
  • Played a major role in balancing an international account and developed methods to keep the account balanced
  • Established a good working relationship with customer
  • Managed activity for more than 1200 accounts
  • Collected on past due accounts
  • Developed and managed an inventory control program

Education

Bachelor of Science - Business Management

University of Phoenix
Wichita, Ks
01.2004

Skills

  • CBS
  • XLDM
  • GFCO
  • XLWP
  • Protean
  • Advanced Microsoft Office Skills
  • SAP Proficiency
  • Excel Reporting Skills

Hobbies and Interests

  • Board of Directors for the Independent Living Resource Center
  • Girl Scout Leader / Outdoor Skills Trainer

Accreditations

  • Skillpath Seminars
  • Total Quality Management – WSU
  • Managing Time and Multiple Priorities - WSU
  • Women in Management – WSU
  • Seven Habits of Highly Effective People - CMS

Accomplishments

    Board of Directors service of non profit for 20 years. Served in President capacity for 4 years.

Timeline

Strategic Customer Service Representative

Cargill
09.2021 - Current

Customer Service Rep II – Frozen Whole Birds

Cargill Value Added Meats Retail
06.2012 - Current

Senior Inside Sales Rep

Cargill Value Added Meats Retail
08.2004 - 06.2012

Credit Assistant

Excel Corporation
01.2002 - 08.2004

Bachelor of Science - Business Management

University of Phoenix

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ANGIE SCHMIDT