Angie Smith

• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Transported clients for medical and personal outings.
• Provided direct personal care and administrative services to clients.

This was Covid time.

• Assisted in implementation of community support services in alignment with needs.
• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Liaised with community members, recommending resources and programs.
• Produced crisis management and intervention plans for communities in need.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Listened attentively to customer complaints or requests and resolved issues without need to escalate.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

• Greeted guests, promoted specials and took orders.
• Assisted customers in choosing menu items by providing food complementing information.

• Maintained high customer satisfaction by working quickly and accurately.
• Operated with safety and skill to avoid accidents and delays.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Communicated with dispatch to convey delays and adjust delivery plans.