Summary
Overview
Work History
Education
Skills
Certification
SUMMARY OF QUALIFICATIONS
Languages
Timeline
Generic

ANGIE SMITH

Leander

Summary

To obtain a position as an HCC Auditor.

Diligent Senior Medical Coder with comprehensive expertise in medical coding and documentation. Successfully implemented coding accuracy initiatives that enhanced billing processes and compliance. Demonstrated proficiency in ICD-10 and CPT coding systems, ensuring precise and efficient coding practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Medical Coder

Optum United Healthcare- Wellmed
12.2022 - Current
  • Reduced claim denials by identifying and addressing common errors in the coding process.
  • Contributed to quality improvement initiatives by identifying areas for potential enhancement within the medical coding department.
  • Ensured compliance with industry regulations by staying updated on current coding practices and guidelines.
  • 1 Year general coding and 2 1/2 years HCC/risk adjustment within a Medicare Advantage environment
  • Maintained ICD-10 proficiency, leading to more accurate code assignments and fewer claim rejections.
  • Proactive self starter with minimal need for super vision
  • 5 years experience working from home
  • Participated in relevant professional development opportunities to stay abreast of changes in medical coding standards.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Proficient in Microsoft Excel and EMR's (eCW and Catalyst)
  • Quick learner with the ability to learn different project guidelines
  • Maintain 95% accuracy and completeness while averaging 23 per day

Command Center Senior

Austin Energy
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Ambassador

Austin 311
10.2020 - 10.2022
  • Reliable remote employee and proven attendance record of availability for emergencies and bad weather
  • Provide exceptional inbound call customer service
  • Assist callers with all City of Austin and government services
  • First Line of contact for 19 City of Austin departments to include Austin Public Health, Austin Energy, Austin Water, Animal Protection and Austin Police Department
  • Ability to remain calm under pressure
  • Affectively assist callers with critical needs in a timely manner
  • Maintain empathy and compassion
  • Ability to research and provide accurate information at all times
  • Meet and exceed quality standards and pass monthly reviews
  • Learn new systems and processes with ease
  • Easily adapt to constant changing of processes and procedures
  • Ability to research and answer complicated citizen requests and inquiries concerning City of Austin and Government
  • Experience with Outlook, Genesys and Microsoft Teams for effective written and oral communication
  • Experience with Internet Explorer and Windows
  • Experience working with frequent interruptions, adapt to constant changes in procedure and priority
  • Maintain professional working relations and effective communication with city employees and the public
  • Meet monthly metric expectation
  • Exceptional work ethic
  • Member of the Austin 311 CARE Force Team

Shop Manager

Minyard to Cen-Tex Spiral Pipe
11.2018 - 09.2020
  • Transferred within the company Minyard to Cen-Tex Spiral Pipe
  • Invoicing and accounts receivable
  • Following up and collecting on past due invoices
  • Estimating projects for sales
  • Tracking quotes and status by documenting in excel
  • Maintain a multi-line system for all incoming calls
  • Schedule deliveries, maintain stock logs and order supplies
  • Maintain positive customer relations and provide successful customer retention
  • Provide effective problem solving solutions
  • Meet critical deadlines for our customers
  • Meet sales expectations- last year I obtained a 45% increase in sales from previous years
  • Provide profit loss110% loss prevention from previous years
  • Quote and process approved material orders for production
  • Address customer issues and provide outstanding customer service
  • Maintain and address quality issues of our product
  • Work closely with our estimator to ensure all aspects of requests are quoted correctly and by SMAGNA standards
  • Ensure the company is protected legally by filing time sensitive liens and holding customers to payment standards
  • Use several different software programs on multi-screens to effectively and efficiently complete tasks in a timely manner

Service Accounts Manager

Minyard Sons Services
11.2016 - 08.2020
  • Invoicing 30 to 50 invoices per week
  • Collection
  • Accounts Receivables
  • Handle multiple phone lines, scheduling, routing technicians to and from service calls.
  • Maintaining fleet records
  • Updating customer profiles
  • Outside sales
  • Maintain all duties to run a service department

9Round 30 minute Kickboxing-Leander
11.2017 - 06.2019
  • Provide energy and enthusiasm for our members to have a great experience
  • Guide members through the work out
  • Teach one and one technique
  • Support members to meet individual goals
  • Sales
  • This was a fun part time job aside from my day job

Customer Service Representative

Austin Executive Airport
03.2016 - 11.2016
  • Schedule reservations for vehicle rentals, hotels and flights
  • Accurately receiving and distributing fuel requests, pull on line times, catering orders, ramp fees and hanger fees
  • Processing invoices with credit card, cash and contract
  • Proficient in Total FBO, Flight aware, Flight bridge, Excel and Word
  • Daily use of scanner, fax, email and alphabetical or numerical filing
  • Prepare vehicle rental contracts, cleanliness of vehicles and staging for passenger pick up in a timely manner
  • Maintain a secure facility
  • Provide a discrete environment for the passengers and crew
  • Run daily report and deliver accordingly
  • Routinely conduct coffee, cookie, water and cleanliness of the overall facility
  • Thorough knowledge of six different fueling contracts used to process payments
  • Maintain a professional, positive, and pleasant environment for the passengers, crews and guests

Virtual Collection Agent

Gila Corp
01.2015 - 10.2015
  • Top collector averaging $85,000 collected per month
  • Exceptional customer service
  • Advise debtors of municipal, government and court debts that also might include warrant and DL suspensions
  • Multitask inbound and outbound calls, documenting accounts and excellent problem solving skills
  • Responsible and proven productivity working from home with little supervision

HVAC Technician

Dean’s Electric and AC
06.2014 - 09.2014
  • Use Schematics and blueprints to assist in troubleshooting, repairing and wiring system
  • Effectively check system charge to aid in diagnosis and repair of HVAC unit
  • Service unit
  • Troubleshoot and repair equipment
  • Unclog drain lines
  • Clean Acoil, condenser coil and change filters

HVAC Technician

Fort Hood Family Housing-HVAC Tech
09.2013 - 05.2014
  • Preventative maintenance
  • Install thermostats
  • Insulate indoor and outdoor suction lines
  • Vacuum return air
  • Clear drain lines
  • Effectively clean indoor A coil and condenser coil
  • Check system pressures
  • Advise the residents about preventative maintenance
  • Maintain positive relationships with residents

HR Generalist

GC Services Unlimited
01.2013 - 09.2013
  • Represent the company during unemployment hearings, organize and send unemployment documentation and complete unemployment hearings
  • Complete workers compensation paperwork and investigate and document findings
  • Appropriately release employees due to misconduct
  • Interview employees due to complaints, take statements, interview witnesses
  • W2 and I9 preparations
  • Prepare and certify all aspects of payroll to include multiple transaction types
  • Establish and maintain contact with possible applicants through job fairs and telephone
  • Conduct pre-employment testing and new hire orientations, enter applicant personal data in the HR system and complete new hire personnel file
  • Document and verify attendance
  • Partner with management and employees by responding to employee relations issues, investigating employee complaints and attaining fair and consistent resolutions
  • Administration of benefits and other human resources activities such as drug testing
  • Assess staff adherence to policies and procedures
  • Document all employees training, and actions taken
  • Proficient in many computer applications to include E-mail, Peoplesoft, E-verify, Microsoft Word, Excel and Access

HR Assistant

GC Services Unlimited
07.2010 - 01.2013
  • Distribute annual benefit paperwork, guide employees regarding benefit information, benefit changes, new employee benefit distribution, first point of contact for benefit information
  • Utilize data entry software to prepare and transmit bi-weekly payroll, maintain absences, vacations, sick time and occurrences for 700 employees
  • Establish and maintain Personnel, Medical, and I9 records according to State, Federal and HIPPA guidelines
  • Perform a wide range of data entry, clerical, secretarial and general office duties including those of a confidential nature
  • Correctly file alphabetically and numerically
  • Process 30 new hires per week, process 65 terminations per month with exit interviews, transfers, personnel changes, salary adjustments, address and direct deposit changes
  • Order office supplies, greet clients and potential applicants
  • Operate multi-line telephone and direct telephone calls
  • Conduct employment and income verifications

Collections Quality Assurance Specialist

GC Services Unlimited
05.2010 - 07.2010
  • Review 30 calls per day to ensure account representatives are in compliance with the FDCPA laws and GC Services regulations
  • Process reports
  • Meet client set deadlines
  • Document call status in Excel
  • Track non-compliance evidence and present to managers and clients
  • Enforce client specific regulations

Collections Representative

GC Services Unlimited
02.2010 - 05.2010
  • Maintain 96% call accuracy
  • No discipline write ups
  • Perfect attendance
  • Top collector- reaching weekly set goals
  • Inform customer about account and negotiate payment
  • Exceptional customer service with customer priority
  • Counsel customer on current and future account status and options
  • Accurately document account
  • Verify all information to legally conduct business
  • Navigate through 7 computer screens
  • 2nd talk off representative when current rep can not come to resolution or the call is escalated
  • Adhere to all laws and regulations
  • Maintain goals and accuracy set forth by the client

Education

HVAC Universal EPA Certification

HVAC Certification

AAPC Certification CPC -

AAPC
07.2022

undefined

Coding Clarified
03.2022

Anatomy & Physiology

01.2018

2 year certification - HVAC

Central Texas College
05.2014

High School Diploma - undefined

Friendswood High School
01.1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Organizational skills
  • Problem resolution
  • Verbal communication

Certification

  • Certified CPC, Optum United Healthcare - December 2022 - Current

SUMMARY OF QUALIFICATIONS

  • CPC-A- completed AAPC certified course through Coding Clarified
  • Current AAPC membership
  • Completed course in Anatomy & Physiology
  • In the process of completing Practicode
  • 12 years’ experience working with multiple data entry programs
  • Strong quality assurance and customer service background in high stress fast paced environments
  • Excellent skills in resolving customers concerns with tact and patients
  • Excellent communication and human relations skills
  • Familiar with preparing service orders, maintenance requests and requisitions for office supplies
  • Outstanding judgment, organizational skills and a high level of professionalism
  • Self-motivated and able to work under pressure
  • Excellent interpersonal skills
  • Exceptional oral and written communication skills
  • Strong time management and problem solving abilities
  • Very dependable and can work independently or as a team

Languages

English
Full Professional

Timeline

Senior Medical Coder

Optum United Healthcare- Wellmed
12.2022 - Current

Command Center Senior

Austin Energy
10.2022 - Current

Ambassador

Austin 311
10.2020 - 10.2022

Shop Manager

Minyard to Cen-Tex Spiral Pipe
11.2018 - 09.2020

9Round 30 minute Kickboxing-Leander
11.2017 - 06.2019

Service Accounts Manager

Minyard Sons Services
11.2016 - 08.2020

Customer Service Representative

Austin Executive Airport
03.2016 - 11.2016

Virtual Collection Agent

Gila Corp
01.2015 - 10.2015

HVAC Technician

Dean’s Electric and AC
06.2014 - 09.2014

HVAC Technician

Fort Hood Family Housing-HVAC Tech
09.2013 - 05.2014

HR Generalist

GC Services Unlimited
01.2013 - 09.2013

HR Assistant

GC Services Unlimited
07.2010 - 01.2013

Collections Quality Assurance Specialist

GC Services Unlimited
05.2010 - 07.2010

Collections Representative

GC Services Unlimited
02.2010 - 05.2010

HVAC Certification

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Coding Clarified

Anatomy & Physiology

2 year certification - HVAC

Central Texas College

High School Diploma - undefined

Friendswood High School

HVAC Universal EPA Certification

AAPC Certification CPC -

AAPC

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