ANGIE SMITH

• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' equipment.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.

• Review and interpret contract requirements and scope of work
• Manages construction data entry and documents such as RFI’s and submittals at the direction of Project Managers
• Assists with administrative duties of projects, including change orders and project reporting to ensure projects are within contract obligations
• Assists with subcontractor coordination as required
• Builds relationships with past, present, and potential customers
• Assists with creation and adherence to project deadline
• Routinely communicate and interact directly with the Office Manager, Installation Supervisor, installers as needed and comply with store and company policies and guidelines
• Oversee the administration, follow-up and the ultimate satisfaction of the customer
• Active involvement in ensuring timely and accurate material ordering, permit processing, job completion and scheduling inspections.
• Participate in regularly scheduled staff meetings and industry training opportunities
• Communicate errors and omissions, as well as offer ideas and feedback for improved company procedures to upper management

• Initiate and coordinate emergency crew requests with Potelco Operations and update client outage management system
• Communicate with Foreman or Potelco Operations for obstacles, start stops, and other job specific information
• Administer and schedule vactor truck requests for InfraSource, Potelco, and emergency response
• Review all emergency incidents for data integrity and accurate outage restoration times
• Work in SAP to create job numbers and verify notifications created by client in order to process billings
• Hire, terminate, and train all administrative personnel maintaining staff of five to six employees to cover 24-hr department
• Provide resources for team members including oversight, direction, and technical assistance
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations
• Collect, analyze, and report monthly metric variables in restoration times and provide proper presentation through diversified channels for all stakeholders
• Assist in emergency response work for Storms, including extended efforts
• Knowledge of electrical utility scope of work and field visits to further understanding of installation procedures and safety requirements.

• Process Right of Way permits for both gas and electric operations and maintained excellent repertoire with municipalities
• Review timesheets for accuracy and verified against payroll reports
• Maintain office equipment and be contact source for Facilities
• Facilitated in maintaining Revenue Database and run reports
• Work with GF to coordinate crews, vactor trucks, flaggers, and schedule jobs
• Maintain regional work schedule making sure all job paperwork and requirements are ready prior to scheduling crew
• Track NJUNS tickets
• Print job packages, service orders for both gas and electric operations
• Process / Request Security Badges
• Maintain weekly scheduling meeting and manage safety topics
• Managed filing system, entered data and completed other clerical tasks
• Assist in emergency response work for Storms, including extended efforts

• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts
• Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions
• Assemble cash flow spreadsheets used to illustrate cash position on month-by-month basis allowing development of financial budget
• Interpret data affecting financing programs
• Prepare plans of action for investment based on financial analyses
• Recommend investments and investment timing to companies, investment firm staff, or investing public
• Recommend plans for cost cutting to produce effective cost margins based on cash flow analyses

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
• Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management
• Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns
• Managed payroll data entry and processing for 10+ employees to comply with predetermined company guidelines.