Angie Spara

De-escalated crisis situations, alleviating immediate distress for individuals in crisis.
Reduced risk of self-harm or harm to others through effective intervention strategies.
Provided mental health information and referrals based on individual needs.
Assessed and treated individuals with mental, emotional, or substance abuse issues.
Conducted individual and group therapy sessions alongside crisis intervention and case management.
Explored resources such as mental health evaluations, housing, medical insurance, food, and transportation.
Documented crisis calls in Avatar, including medical notes and client evaluations.
Coordinated documentation with Faxage and Webex for seamless communication among therapists.

Provided emotional support to individuals in crisis situations.

Managed operations for 500-bed facility under KBR contract, ensuring all utilities met standards.
Coordinated electricity, water, waste management, and air-conditioning services for military housing.
Oversaw food services to maintain quality and efficiency for military personnel.
Checked in military personnel by providing keys, blankets, sheets, and pillows.
Processed service complaints from military personnel and dispatched repair teams as needed.

Completed day-to-day duties accurately and efficiently.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Ensured compliance with all safety standards throughout operations.
Hired and trained staff while monitoring performance for continuous improvement.
Handled customer complaints and queries to enhance guest satisfaction.
Demonstrated effective operational leadership, guiding staff in daily activities.
Supervised housekeeping, front office, security, and maintenance operations.
Managed budget and maintained accurate statistical and financial records.
Coordinated maintenance work and events to ensure smooth operations.
Greeted guests efficiently, responding promptly to inquiries and requests.

Established procedures for quality control management systems.

Utilized appropriate behavior management strategies when needed.