Angie Windham
Denton,Texas
Summary
Tenacious problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Focused analyst with exceptional problem solving and troubleshooting skills.
Resourceful enough to thrive in challenging, fast-paced environments and willing to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Business Solutions Director
Institution Solutions
08.2011 - Current
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Created new product option that increased revenue by 23% as a result of closely following customer feedback reports
- Enhanced communication between departments to improve collaboration and streamline workflow.
- Leveraged data analytics tools to inform decision-making processes, optimize business strategies, and identify areas for growth or improvement.
- Worked with cross-functional teams for successful project completion and client satisfaction.
- Continued to fulfill prior duties
Operations Manager
Institution Solutions
04.2006 - 08.2011
- Directed Operations employees and processes including insurance enrollment, fulfillment, billing, operational accounting, marketing data processing and prospect creation, and claims
- Implemented quality control systems to boost overall product consistency and reliability
- Played a key role in company’s solutions philosophy by facilitating operational change through the continuous assessment of client and/or insured needs and the development of operational and system enhancement plans to better meet those needs
- Continued to perform Programmer Analyst duties
Programmer Analyst
Institution Solutions
02.2003 - 04.2006
- Enhanced existing business processes by implementing automated solutions or more streamlined processes
- Served as liaison to all product providers and to clients or brokers with problems to be resolved
- Served as domain expert and quality assurance tester on most technical projects including development of a new software application
- Imported and exported all data for operations, marketing, accounting and sales
- Created reports using MS Reporting Services
Business Programmer Analyst
Voyager Insurance
06.2000 - 02.2003
- Delivered valuable insights on potential improvements during system analysis phases, leading to more efficient implementations.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
- Learned PL/SQL and Oracle Reports
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Received Problem Solver Award in for discovering approximately $107,000 in unreported annualized revenue as a result of a business process that had not been included in the programming of the process
Education
Bachelor of Science - Business Computer Information Systems
University of North Texas
Denton, TXSkills
- Microsoft Excel
- SQL Server Reporting Services and Integration Services
- SQL
- CRM
- SharePoint
- Microsoft Office
- Problem Solving
- Client Relations
City
Denton
State
Texas
Zip
76208
Street
5301 E McKinney, #165
Timeline
Business Solutions Director
Institution Solutions
08.2011 - Current
Operations Manager
Institution Solutions
04.2006 - 08.2011
Programmer Analyst
Institution Solutions
02.2003 - 04.2006
Business Programmer Analyst
Voyager Insurance
06.2000 - 02.2003
Bachelor of Science - Business Computer Information Systems
University of North Texas
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